Description

Are you passionate about building strong relationships, driving customer success, and making a positive impact? We’re looking for a Customer Success Manager to join our team and help businesses enhance their Environmental, Health & Safety (EHS), Sustainability, and ESG (Environmental, Social, and Governance) initiatives through innovative digital solutions.

Company Culture and Environment

Our team is dedicated to empowering organizations with tools that support sustainability, informed decision-making, and workplace safety. We believe in collaboration, innovation, and continuous learning to drive meaningful change in the corporate world, fostering a culture of inclusion, diversity, and equity.

Career Growth and Development Opportunities

By joining us, you’ll play a key role in helping companies reduce their environmental footprint, which not only enhances your professional skills but also contributes to meaningful corporate change.

Detailed Benefits and Perks

• Travel expenses reimbursement including transportation, lodging, and meals according to company policy.
• Flexible work arrangements to accommodate customer needs.
• Opportunities for in-office collaboration and team-building events.

Compensation and Benefits

• Competitive salary based on experience
• Health insurance options
• Opportunities for professional development and continuous learning

Why you should apply for this position today

Join our team and be part of a mission-driven organization that’s shaping the future of EHS, Sustainability, and ESG reporting. If you’re ready to make an impact and build lasting customer relationships, we’d love to hear from you!

Skills

• Bachelor’s degree required
• 3-5 years of experience in Customer Success, Relationship Management, Account Management, or a similar role
• Strong proficiency in Microsoft Office Suite (Excel and PowerPoint required)
• A customer-first attitude with excellent interpersonal and communication skills
• Ability to manage multiple priorities, execute projects efficiently, and adapt to changing environments
• Experience working with SaaS products
• Willingness to travel as needed for customer meetings, conferences, and team collaboration

Responsibilities

• Foster and grow relationships with a portfolio of customers to drive satisfaction and retention.
• Identify new business opportunities within existing customer accounts to expand engagement.
• Develop and execute program strategies that enhance customer participation and success.
• Manage multiple projects while collaborating with internal teams to ensure a seamless customer experience.
• Work closely with customers and internal teams to support software implementations, pilots, renewals, and expansion opportunities.
• Gain a deep understanding of our SaaS solutions and contribute to product development by sharing customer insights.
• Conduct in-person and virtual meetings with customers to strengthen partnerships and provide strategic guidance.
• Participate in quarterly team meetings to align on strategic goals and customer success initiatives.
• Maintain a flexible schedule to accommodate customer needs, including occasional travel.

Qualifications

• Bachelor’s degree in a related field
• 3-5 years of relevant experience in Customer Success, Relationship Management, or a related role
• Strong proficiency in Microsoft Office Suite (Excel and PowerPoint required)
• Excellent interpersonal and communication skills
• Proven ability to manage multiple projects and priorities

Education Requirements

• Bachelor’s degree required

Education Requirements Credential Category

• Bachelor’s Degree

Experience Requirements

• 3-5 years of experience in Customer Success, Relationship Management, Account Management, or a similar role
• Experience working with SaaS products

Why work in Cincinnati, OH

Cincinnati offers a vibrant community with a rich cultural scene, diverse culinary offerings, and numerous parks and recreational spaces. The city is known for its strong sense of community and provides a supportive environment for both personal and professional growth.