Description

Join us as a Customer Success Manager at our company, where we’re dedicated to making a positive impact on the world. By becoming part of our team, you will contribute to our mission of helping businesses empower informed decision-making, improve employee safety, reduce their environmental footprint, and foster a culture that values diversity, equity, and inclusion. Together, we can make the corporate world better—for both the planet and its people.

Company Culture and Environment

We are passionate about innovation and creating solutions that help businesses excel. Our team enjoys a collaborative and fun culture with regular happy hours, virtual events, and opportunities to connect across our diverse employee networks, such as our Respect for Diversity Group and Sustainability Group.

Career Growth and Development Opportunities

As a Customer Success Manager, you will play a key role in driving digital transformation for our clients, enabling them to meet their Environmental, Social, and Governance (ESG) goals while enhancing their sustainability efforts. You’ll work alongside a global team of experts and leverage cutting-edge technologies like AI, Machine Learning, and IoT to continuously evolve and improve our offerings.

Detailed Benefits and Perks

In addition to competitive compensation, we offer annual bonuses, regular team-building events, and off-cycle reviews to ensure our top performers are recognized.

Compensation and Benefits

• Competitive salary based on experience
• Annual bonuses
• Regular team-building events
• Off-cycle performance reviews
• Opportunities to connect through diverse employee networks

Why you should apply for this position today

This role offers you the chance to foster long-term relationships with clients, lead program activities, and collaborate on projects that drive growth and success for our customers. You will have the opportunity to make a meaningful impact while working in a vibrant and supportive team environment.

Skills

• Bachelor’s degree
• 3-5 years of experience in Customer Success, Relationship Management, or similar roles
• Proficiency in Microsoft Office Suite, particularly Excel and PowerPoint
• An adaptable and customer-first mindset
• Strong time management skills with the ability to manage multiple priorities
• Experience with SaaS solutions is a plus
• Excellent communication and interpersonal skills
• Willingness to travel

Responsibilities

• Foster long-term relationships with a portfolio of existing clients, identifying new business opportunities
• Lead program activities to ensure customer success
• Coordinate with various teams for a seamless customer experience
• Collaborate with customers and internal teams on projects, pilots, renewals, and expansion initiatives
• Develop a deep understanding of our SaaS offerings to guide product roadmap and customer growth
• Participate in strategic planning meetings and support customers through in-person visits
• Maintain a flexible schedule to accommodate travel for customer meetings and events

Qualifications

• Bachelor’s degree
• 3-5 years of experience in Customer Success, Relationship Management, or similar roles
• Proficiency in Microsoft Office Suite, particularly Excel and PowerPoint
• Strong communication and interpersonal skills

Education Requirements

• Bachelor’s degree in a relevant field

Education Requirements Credential Category

• Bachelor’s Degree

Experience Requirements

• 3-5 years of experience in Customer Success, Relationship Management, or similar roles
• Experience with SaaS solutions is a plus

Cincinnati, OH

Cincinnati offers a unique blend of cultural diversity, vibrant neighborhoods, and a thriving job market. The city is known for its rich history, arts scene, and culinary delights, making it a great place to live and work while enjoying a good quality of life.