Description

Are you a proactive and detail-oriented professional who thrives in a dynamic environment? We are seeking a dedicated Customer Success Project Manager to play a key role in ensuring customer satisfaction and project success. This position primarily focuses on supporting software products while overseeing service delivery aspects for customer engagements.

As a Customer Success Project Manager, you will serve as the bridge between customers and internal teams, including Sales, Software Development, and Technical Support. Your role will involve gathering customer needs, defining project requirements, and ensuring smooth coordination across teams. You will also be responsible for ongoing customer engagement, tracking success metrics, and managing project timelines to deliver outstanding results.

Compensation and Benefits

• Competitive salary based on experience
• Flexible working hours
• Opportunities for professional development
• Supportive company culture

Why you should apply for this position today

This is an exciting opportunity to contribute to a growing company while working on impactful projects that enhance customer experience and product success. If you thrive in a fast-paced environment and enjoy collaborating across teams to drive results, we’d love to hear from you!

Skills

• Experience with Project Management methodologies and best practices
• Previous experience in a customer-facing role, such as account management or customer success
• Familiarity with the software development life cycle and related processes
• Strong attention to detail and ability to manage multiple complex projects simultaneously
• Exceptional verbal and written communication skills
• Ability to own projects from start to finish and drive successful outcomes
• Proficiency in Microsoft Office (Word, Excel, PowerPoint, MS Project)
• Comfortable working with external stakeholders and adapting to changing needs

Responsibilities

• Act as a liaison between teams such as upper management, Development, QA, Release, Architecture & Design, Support, End Customers, and Sales.
• Manage communication with customers, sales representatives, and internal stakeholders from project inception through delivery and continued support.
• Gather and document customer requirements for new features, bug fixes, and project deliverables while ensuring proper prioritization and urgency.
• Oversee project timelines to ensure on-time delivery, proactively addressing delays and communicating updates to stakeholders.
• Lead project management efforts for various customer-driven initiatives, including recurring status meetings and one-time project-related discussions.
• Create detailed project documentation, facilitate working sessions, and provide regular project status updates.
• Develop and execute project plans, defining scope, work breakdown structures, risk assessment, and project tracking.
• Build strong, lasting relationships with internal and external stakeholders, serving as a trusted advisor throughout the project lifecycle.
• Adapt to a fast-paced, evolving environment and manage shifting priorities effectively.
• Provide routine project performance updates and ensure alignment with baseline goals.
• Exhibit strong communication skills, problem-solving abilities, and emotional intelligence to navigate customer interactions effectively.

Qualifications

• Technical background with an understanding of:
  • Basic computer networking
  • Cellular technologies
  • Database management
  • Software development
  • DAS (Distributed Antenna Systems) or WLAN (Wireless Local Area Networks)
• Previous experience in a customer-facing role, such as account management or customer success.

Education Requirements

• Bachelor’s degree in a related field preferred.

Education Requirements Credential Category

• Bachelor’s degree in Project Management, Business Administration, or a related field.

Experience Requirements

• Proven experience in project management and customer success roles.
• Familiarity with software development processes.

Why work in Auburn, NH

Auburn, NH, provides a serene and welcoming environment, surrounded by beautiful landscapes and outdoor recreational activities. The community is known for its strong local connections, making it an ideal location for those seeking a balanced lifestyle. Enjoy a close-knit atmosphere while engaging in exciting professional opportunities.