Description

Are you passionate about building relationships, driving customer success, and making a meaningful impact? We’re looking for a Customer Success Manager (CSM) to join our Customer Experience team and play a key role in ensuring our customers maximize the value of our solutions. As a CSM, you’ll serve as a trusted advisor and partner to our customers, helping them achieve their goals while providing exceptional support. The ideal candidate is a proactive communicator, a problem solver, and someone who thrives in a customer-focused environment.

Company Culture and Environment

Be part of a collaborative, customer-focused team that values innovation and continuous learning. The work environment is dynamic, allowing you to make a real impact on customers’ success.

Career Growth and Development Opportunities

Contribute to team growth by refining processes and sharing best practices, while also enhancing your skills in a supportive, forward-thinking team.

Detailed Benefits and Perks

• Work remotely or from our HQ in Mt. Pleasant, SC, offering flexibility to fit your lifestyle.

Compensation and Benefits

• Competitive salary based on experience.
• Health, dental, and vision insurance.
• Flexible working hours.
• Opportunities for professional development and continuous learning.

Why you should apply for this position today

If you’re passionate about helping customers thrive and want to be part of a supportive, innovative team, we’d love to hear from you!

Skills

• 4-6 years of experience in Customer Success, Account Management, or a similar customer-facing role.
• A customer-first mindset with a passion for building relationships and driving positive outcomes.
• Strong communication skills, both written and verbal, with the ability to engage with stakeholders at all levels.
• Proven track record of driving customer retention and satisfaction within an assigned portfolio.
• Ability to collaborate cross-functionally and problem-solve in a fast-paced environment.
• Excellent organizational skills and experience in project management.
• Natural curiosity and enthusiasm for learning about product features, benefits, and industry trends.
• Ability to step into complex situations with confidence, using critical thinking and problem-solving skills.
• Preferred but not required: Experience with Customer Success Management tools (e.g., ChurnZero, Salesforce).
• Preferred but not required: Familiarity with goal-setting frameworks like OKRs and KPI tracking.
• Preferred but not required: Experience working with nonprofits, arts and cultural organizations, foundations, education institutions, or healthcare institutions.

Responsibilities

• Build and maintain strong relationships with customers post-implementation.
• Be a trusted advisor by understanding each customer’s unique processes.
• Support customer learning and engagement through best practices and insights.
• Advocate for customers internally by communicating feedback and feature requests.
• Monitor customer health using data insights and develop strategies for product adoption.
• Drive customer retention by proactively identifying and resolving potential challenges.
• Stay updated on industry trends and product updates for valuable conversations.
• Collaborate with internal teams to enhance the customer experience.
• Utilize internal systems to track customer activities and ensure smooth interactions.

Qualifications

• 4-6 years of experience in a customer-facing role.
• Strong problem-solving abilities and customer-first mindset.
• Excellent communication and organizational skills.

Education Requirements

• Bachelor’s degree in a related field preferred.

Education Requirements Credential Category

• Bachelor’s degree in Business, Communications, or a similar field.

Experience Requirements

• 4-6 years of relevant experience in Customer Success or Account Management.

Why work in Mount Pleasant, SC

Mount Pleasant, SC offers a beautiful coastal lifestyle with a strong sense of community. The area is known for its historical charm, outdoor activities, and vibrant culture, making it an ideal place for both personal and professional growth.