Description

As a Customer Service Representative, you will play a crucial role in addressing customer inquiries and troubleshooting issues effectively. This position requires a proactive attitude, excellent communication skills, and a strong team spirit. You will be engaging with customers through phone, email, or chat to deliver solutions and provide support for our client’s products. Your attention to detail and ability to empathize with clients will help create a positive customer experience.

Company Culture and Environment

We foster a pleasant and inspiring work atmosphere, encouraging collaboration and teamwork. Our organization is rapidly expanding and is known for its irreproachable reputation, emphasizing a supportive environment for all employees.

Career Growth and Development Opportunities

We offer professional development and a clear career path. You will have access to training and development opportunities to enhance your skills and advance your career within the company.

Detailed Benefits and Perks

• Pleasant and inspiring working atmosphere
• Opportunity to be part of a rapidly expanding global organization
• Professional development and clear career path
• Training & development opportunities
• Competitive salary
• Relocation allowance

Compensation and Benefits

Competitive salary based on experience, along with a relocation allowance.

Why you should apply for this position today

This role presents a fantastic opportunity to join a reputable organization that values employee growth and teamwork. By applying, you will not only enhance your skills but also contribute to a customer-centric environment that is essential for our clients’ success.

Skills

• At least 12 months of direct customer service experience, preferably in a contact center in a B2C and/or B2B environment
• Good communication skills, both verbal and oral
• Excellent native-level written and spoken communication skills in the language of support
• Strong attention to detail and desire to deliver accurately and efficiently
• Ability to handle customer emotions and empathize with their cases
• Openness to work flexible hours as required

Responsibilities

• Answer customer inquiries via phone, email, or chat
• Identify and troubleshoot client problems
• Document actions taken and categorize cases for engineering team
• Provide general and technical support for paid products
• Escalate complex issues according to defined procedures

Qualifications

• Strong attention to detail and a proactive attitude
• Ability to learn new processes, concepts, and skills
• Organized and flexible in handling changing operations

Education Requirements

N/A

Education Requirements Credential Category

N/A

Experience Requirements

At least 12 months of direct customer service experience in a contact center setting.

Why work in Lisbon, Portugal

Lisbon offers a vibrant culture, stunning architecture, and a rich history. Known for its warm climate and friendly atmosphere, it’s an ideal place for both personal and professional growth. The city is home to diverse communities and provides ample opportunities for career advancement in an engaging environment.