Description

We’re looking for a Customer Support Representative to join our team! This role supports property management and HOA companies as they onboard with our services. Unlike traditional customer support roles, this position does not involve phone or email communication with customers. Instead, you will focus on administrative tasks and data processing, while assisting customers in opening Certificates of Deposit (CDs).

Company Culture and Environment
This role emphasizes a supportive and collaborative work environment, where team members work together to improve processes and enhance customer experience. The hybrid work model allows for flexibility while maintaining in-person collaboration.

Career Growth and Development Opportunities
While the position is temporary, there may be potential access to benefits that could support your professional development and career advancement within the organization.

Detailed Benefits and Perks
Beyond standard benefits, this role includes transportation benefits and an Employee Assistance Program, contributing to overall employee well-being.

Compensation and Benefits

• Pay Rate: $25.00/hr
  
• Temporary position with potential access to:
  
  • Medical, dental, and vision insurance
    
  • Critical illness, accident, and hospital coverage
    
  • 401(k) retirement plan (pre-tax and Roth options)
    
  • Voluntary life insurance & AD&D coverage
    
  • Short-term and long-term disability insurance
    
  • Health Savings Account (HSA)
    
  • Transportation benefits
    
  • Employee Assistance Program
    
  • Paid time off (PTO), vacation, and sick leave
    

Why you should apply for this position today
If you are looking for a role that offers a unique back-office experience with opportunities to contribute to improving processes and workflows, this position is for you. You’ll play a key role in supporting the onboarding process for HOA companies while working in a flexible environment.

Skills

• Experience with CAB Account Management
  
• Previous banking experience
  
• Familiarity with FISERV or similar back-end banking software like Oracle or SAP
  
• Strong attention to detail and ability to work efficiently in a back-office environment
  

Responsibilities

• Perform data entry, account maintenance, documentation, and processing while ensuring accuracy and compliance with regulations.
  
• Handle operational tasks related to customer, vendor, and associate inquiries.
  
• Collaborate with business partners and team members to improve processes and enhance the customer experience. Assist in resolving escalated or complex issues.
  
• Provide knowledge and troubleshooting assistance for internal and external parties.
  

Qualifications

• Relevant experience in customer support or banking operations
  
• Strong organizational and multitasking skills
  
• Excellent problem-solving abilities
  
• Ability to work independently and as part of a team
  

Education Requirements

• No specific educational requirements listed
  

Education Requirements Credential Category

• N/A
  

Experience Requirements

• Previous experience in a similar role or industry
  

Why work in Phoenix, AZ
Phoenix offers a vibrant lifestyle with a mix of outdoor activities, cultural attractions, and a growing job market. The city is known for its warm weather, beautiful deserts, and a variety of recreational opportunities, making it an attractive place to build your career and enjoy personal growth.