Description

As a Client Care Specialist, you will represent our company by delivering exceptional support to clients as they navigate our innovative platform for memory preservation. You will manage routine inquiries, assist with troubleshooting, and escalate complex issues when necessary. The ideal candidate is organized, communicates effectively, and is passionate about providing excellent customer service. A willingness to learn is essential, along with any prior IT troubleshooting experience being a plus.

Company Culture and Environment

We foster a dedicated and supportive environment that values memory preservation. We encourage collaboration, a positive attitude, and a customer-first approach, creating a workplace where employees feel motivated to provide outstanding service.

Career Growth and Development Opportunities

Joining our team presents opportunities for personal and professional development. You will be part of a company that values its employees and supports their growth within the organization.

Detailed Benefits and Perks

• Competitive pay: Up to $17 per hour, based on experience
• Paid training and time off
• Equity incentive plan
• Flexible work model (remote and in-office options)
• Comprehensive benefits package
• Retirement plan with company match

Compensation and Benefits

• Competitive hourly pay up to $17
• Comprehensive benefits package including health insurance
• Paid training and time off

Why you should apply for this position today

This role is perfect for individuals passionate about helping others and contributing to a mission-centered organization. By joining our company, you will be part of a team dedicated to making a significant impact on how families preserve their cherished memories.

Skills

• Experience in a client-facing role in a tech-related company, via phone, email, chat, or social media
• Strong understanding of computer and smartphone technology
• Positive, empathetic, and customer-first attitude
• Excellent verbal and written communication skills
• Proactive problem-solving approach with a willingness to go the extra mile
• Ability to thrive in a fast-paced environment and adapt to change
• Strong organizational skills and multitasking abilities

Responsibilities

• Provide high-quality support via phone, email, and live chat
• Maintain detailed and accurate documentation of client interactions (experience with Zendesk or similar software is a plus)
• Gain in-depth knowledge of our memory-keeping platform
• Assist clients with downloading and using our applications, navigating promotions, and optimizing their experience
• Collaborate with cross-functional teams to enhance client satisfaction
• Participate in usability testing for mobile, web, and desktop applications

Qualifications

• Prior experience in a customer service role
• Strong interpersonal and communication skills
• Ability to work independently and as part of a team

Education Requirements

• High school diploma or equivalent required
• Bachelor’s degree preferred, but not mandatory

Education Requirements Credential Category

• High School Diploma or equivalent
• Bachelor’s Degree (Preferred)

Experience Requirements

• At least 1-2 years in a client-facing role
• Familiarity with customer service software

Why work in Pittsburgh, PA

Pittsburgh offers a unique blend of urban living and outdoor adventure, with a rich history and a vibrant cultural scene. The city is known for its welcoming community, affordable living, and diverse job opportunities, providing a balanced lifestyle that supports both personal and professional growth.