Description

Are you passionate about helping others and delivering top-notch customer service? Do you thrive in a fast-paced environment where every interaction is an opportunity to make a difference? If so, we’d love to have you on our team! We’re looking for friendly, detail-oriented individuals to join our Customer Service and Support team. In this role, you’ll assist customers with everything from placing orders to troubleshooting shipping and logistics concerns.

This position is primarily phone- and email-based, with occasional live chat and other communication methods. You’ll work closely with our logistics, tech support, and order management teams to resolve customer inquiries efficiently and effectively.

Company Culture and Environment

We foster a supportive and dynamic work environment where every team member’s contributions are valued, and successes are celebrated together.

Career Growth and Development Opportunities

We offer opportunities for growth and advancement within the company, allowing you to expand your skills and take on new challenges.

Detailed Benefits and Perks

• Competitive pay with potential for increases
• A team that values your contributions

Compensation and Benefits

• Compensation: \(14–\)17/hr, based on experience (potential for increase after a 4-month performance review)
• Training Schedule: Monday – Friday (exact time TBD)
• Work Location: Hybrid for those near our offices in Ormond Beach, FL; Philadelphia, PA; or North Las Vegas, NV. Fully remote options are available for those outside of commuting distance.
• Technology Requirement: Fast, secure, hardwired internet connection (no hotspots or public WiFi). All necessary equipment will be provided.

Why you should apply for this position today

If you’re ready to bring your customer service skills to a company that truly values its employees and customers, we’d love to hear from you! Apply today and be part of an amazing team dedicated to excellence.

Skills

• Strong problem-solving and analytical abilities
• Excellent communication skills (verbal and written)
• Ability to multitask and manage priorities in a fast-paced setting
• Passion for providing exceptional customer service
• A background or interest in motorcycles and related products is a plus!

Responsibilities

• Engage with customers via phone, email, and chat to provide best-in-class support.
• Assist with a variety of customer inquiries, including:
  • Order placement and processing
  • Shipping and logistics
  • Returns, refunds, and exchanges
  • Customer loyalty programs
  • International orders
  • Price matching
  • Website navigation support
• Collaborate with internal teams to ensure seamless issue resolution.
• Stay up to date on company policies, carrier practices, and product offerings.
• Deliver friendly, knowledgeable, and professional service to every customer.

Qualifications

• At least 2 years in customer service, retail, hospitality, or a related field.
• Willingness to work flexible hours, including evenings and weekends.

Education Requirements

• High school diploma or equivalent required; bachelor’s degree is a plus.

Education Requirements Credential Category

• High school diploma or equivalent.

Experience Requirements

• At least 2 years of relevant experience in customer service or related fields.

Why work in North Las Vegas, NV

North Las Vegas is known for its vibrant community and growing economy, offering a variety of recreational opportunities, dining options, and cultural experiences. Its proximity to Las Vegas provides additional entertainment and lifestyle benefits.