Description

Why Join Us? This is a fantastic opportunity to be a part of a growing, inclusive organization that values career development and offers comprehensive training programs. If you’re looking to launch or grow your career in IT, this could be a perfect fit! We are seeking a skilled Desktop Technician to support two locations in Auburn Hills: the corporate office and a research and development facility. This role will provide essential support both in-person (2-3 days per week) and remotely. As a key member of the IT team, you will assist end-users by troubleshooting hardware and software issues, ensuring smooth operations for all staff members.

Company Culture and Environment

Our organization fosters a culture of inclusivity and growth, encouraging employees to develop their skills and advance their careers while working in a dynamic corporate setting with a mix of technical challenges.

Career Growth and Development Opportunities

We offer comprehensive training programs aimed at personal and professional growth, providing a foundation for employees looking to advance in their IT careers.

Detailed Benefits and Perks

• Opportunities for career development and comprehensive training programs.
• Supportive and inclusive work environment.

Compensation and Benefits

• Competitive salary based on experience.
• Health, dental, and vision insurance.
• Opportunities for professional development.

Why you should apply for this position today

This role is essential as the demand for technical support grows. Your contributions will ensure that both on-site and remote workers have the tools they need to be productive and successful. Joining our team means being part of a fast-expanding organization where your expertise will make a significant impact.

Skills

• Bachelor’s degree or equivalent experience.
• Proven experience in Desktop Support and IT troubleshooting.
• Strong knowledge of Windows ¹⁰⁄₇, SCCM, and ServiceNow.
• Experience in enterprise-level environments, managing multiple sites and user needs.
• Excellent customer service skills with a solution-oriented approach.
• Strong experience with Active Directory and hardware troubleshooting.

Responsibilities

• Provide Level 3 Desktop Support for both hardware and software issues.
• Perform system migrations, installations, and troubleshooting for Windows ¹⁰⁄₇ systems.
• Manage and resolve support requests via ServiceNow and other tools.
• Maintain and support Active Directory, ensuring user access and security.
• Collaborate with users to ensure they have the necessary tools and resources to perform their tasks efficiently.
• Offer excellent customer service in a corporate environment, helping to solve complex technical challenges.

Qualifications

• Familiarity with Executive Support is a plus.
• Ability to work efficiently in both corporate office and research/development environments.
• Ability to work independently and manage your time effectively.

Education Requirements

• Bachelor’s degree in a related field or equivalent experience.

Education Requirements Credential Category

• Bachelor’s degree or equivalent experience.

Experience Requirements

• Proven experience in Desktop Support and IT troubleshooting.
• Strong experience in enterprise-level environments, managing multiple sites and user needs.

Why work in Lake Angelus, MI

Lake Angelus, MI offers a serene and picturesque environment with a close-knit community and easy access to suburban amenities. The area is perfect for those seeking a balance between work and leisure, with a variety of recreational activities and beautiful landscapes to enjoy.