Description

The Dutch speaking Customer Support Agent will be a vital part of our client’s online casino team. In this role, you will serve as the bridge between players and the online casino and sportsbook brand, ensuring an exceptional gaming experience and embodying the client’s slogan: ‘You’re Welcome’! You will assist Dutch players through various channels such as phone calls, emails, and chat while managing player accounts and providing detailed information on the website, registration process, transactions, and licensed games.

As the first point of contact for players, you will address complaints, ensuring that they feel safe and welcomed in the online casino. A crucial aspect of your role will be to educate players about responsible gaming and adhere to procedures aimed at preventing gambling addiction and fraud. Additionally, you will gather player insights and suggest improvements to enhance the online casino experience.

Company Culture and Environment

This role is part of a dynamic and engaging environment where player satisfaction is prioritized. The company promotes a culture of inclusivity and support, ensuring that players feel valued and cared for throughout their gaming journey.

Career Growth and Development Opportunities

Joining this team opens doors for professional development in the iGaming sector, with opportunities to learn about various aspects of customer service and the gaming industry. You will be encouraged to share your ideas and contribute to enhancing the customer experience, promoting a culture of continuous improvement.

Detailed Benefits and Perks

While specific benefits are not detailed in the job description, working in a ²⁴⁄₇ customer service environment typically includes:

• Flexible working hours to accommodate various shifts
• Opportunities for career advancement in a thriving iGaming industry

Compensation and Benefits

• Competitive salary based on experience
• Opportunities for bonuses based on performance
• Comprehensive training for all new hires

Why you should apply for this position today

This is a fantastic opportunity to be part of a leading player in the iGaming industry, where you can make a direct impact on player experiences. By joining this team, you will be part of a vibrant culture that values player engagement and satisfaction.

Skills

• Fluent in Dutch (Native) and English
• Excellent communication skills, both written and spoken
• Strong problem-solving abilities
• Familiarity with the iGaming industry and customer service
• Ability to work rotational shifts, including nights and weekends

Responsibilities

• Assist Dutch players via phone, email, and chat
• Manage player accounts and provide information on registration, transactions, and games
• Handle complaints and ensure a welcoming environment for players
• Educate players on responsible gaming practices
• Share player feedback and ideas to improve the online casino experience

Qualifications

• Experience in the iGaming industry
• Background in customer service (shop, supermarket, or online)
• Strong communication skills, both in Dutch and English

Education Requirements

• High School Diploma or equivalent

Education Requirements Credential Category

• Secondary Education

Experience Requirements

• Previous experience in customer service roles, particularly within the iGaming industry

Why work in Msida, Malta

Msida, Malta, is renowned for its vibrant culture, historical significance, and picturesque waterfront. It is a hub for the iGaming industry, offering numerous career opportunities. With a Mediterranean climate, a mix of local and international communities, and a rich social scene, living in Msida provides a unique blend of work and leisure, making it an excellent place to grow both personally and professionally.