Description

The Customer Service Representative position entails more than just acquisition and sales. This role includes entry-level training on technology usage, consumer relations, product knowledge, and market preferences that will enhance your interactions with customers. Our client partners simplify the initial process by providing pre-qualified leads and insights on sales discounts and services tailored to local communities. This foundational support guides you and fellow representatives in developing effective daily or weekly sales plans.

If you thrive in an environment focused on problem-solving, collaboration, business development, and communication, this is the ideal position for you.

Our success is driven by teamwork among members and clients to deliver innovative technology solutions locally. We aim to leverage customer service, sales, and marketing skills to boost customer acquisition for our clients. Being part of a leading telecommunications company that continually evolves and integrates new technologies, Customer Service Representatives play a crucial role in enhancing consumer understanding of new products and services through direct engagement.

Company Culture and Environment

The company fosters a collaborative environment where team members are supported in their efforts to develop and implement effective solutions. The emphasis on training and teamwork encourages personal and professional growth.

Career Growth and Development Opportunities

There are opportunities for professional growth through training sessions and mentorship from management, enabling you to build essential skills for future advancement.

Detailed Benefits and Perks

While specific benefits are not enumerated, the role implies a supportive work culture that offers training and development, contributing to career success.

Compensation and Benefits

• Competitive salary based on experience
• Opportunities for professional development
• Training sessions to boost skills and knowledge

Why you should apply for this position today

This role offers a unique opportunity to directly impact customer acquisition and sales in your community while working within a renowned telecommunications firm. You will gain valuable experience and skills that can propel your career forward.

Skills

• Strong communication and interpersonal skills
• Ability to work collaboratively in a team environment
• Problem-solving aptitude
• Customer service orientation
• Familiarity with technology and sales tactics
• Willingness to learn and develop management skills

Responsibilities

• Communicate directly with local consumers to achieve acquisition and sales goals
• Utilize knowledge of client products and services to provide excellent customer service
• Assess consumer needs through inquiries about their experiences
• Attend training sessions to build knowledge of operations, sales metrics, and outreach goals
• Navigate client-provided technology to assist customers effectively

Qualifications

• High school diploma or equivalency required
• Associate’s or two-year program degree encouraged
• Experience in customer service, sales, marketing, community outreach, or leadership preferred
• Reliability in time management and task completion
• Ability to implement marketing and sales tactics
• Desire to learn and develop management skills

Education Requirements

• High school diploma or equivalent required
• Associate’s degree or two-year program preferred

Education Requirements Credential Category

• High School Diploma
• Associate’s Degree or equivalent

Experience Requirements

• Experience in customer service, sales, or marketing preferred
• Demonstrated ability to work collaboratively and independently in a fast-paced environment

Why work in New York, NY

New York City is a vibrant, bustling metropolis known for its diverse culture, rich history, and numerous career opportunities. Working here offers access to a dynamic work environment alongside a plethora of social and recreational activities. The city’s diverse neighborhoods and communities provide an exciting backdrop for both personal and professional growth.