Description

As a Novice Customer Service Representative, your journey with Consumer Cellular begins here. You will be joining a world-class customer-focused wireless service dedicated to empowerment, both for you and our customers. In this role, you will learn to provide top-level customer service, helping customers navigate through complex situations with empathy, understanding, and expertise. Working alongside a team of skilled customer service professionals, you will support clients and help make their lives easier.

Company Culture and Environment

Consumer Cellular fosters a culture of empowerment and support, where you can build your success while being part of a collaborative team focused on delivering exceptional customer service. The work environment allows for flexibility, as you can work remotely or in the contact center.

Career Growth and Development Opportunities

At Consumer Cellular, career development is a priority. The company is committed to ensuring your skills grow and your career continues to advance, providing various opportunities for professional development.

Detailed Benefits and Perks

Consumer Cellular offers a range of benefits to support your personal and professional life:

• Employer subsidized medical, dental & vision coverage
  
• 401(k) match program
  
• Employee wireless rate plan
  
• Paid time off (PTO)
  
• Flexible spending account (FSA)
  
• Employee rewards program
  
• Group life and AD&D benefits
  
• Education reimbursement
  
• Long-term disability
  

Compensation and Benefits

• $15 per hour starting wage + shift differential and paid training
  
• Potential for overtime
  
• Potential monthly performance bonus
  

Why you should apply for this position today

This role offers you the chance to start your career with a top-rated wireless carrier that values customer satisfaction and teamwork. You will have a direct opportunity to make a positive impact in the lives of others while growing your skills in a supportive environment.

Skills

• 1+ years of experience in customer service required
  
• High School diploma or equivalent required
  
• Dedication to delivering exceptional customer service
  
• People-focused with a commitment to teamwork and conflict resolution
  
• Strong work ethic and sense of urgency
  

Responsibilities

• Deliver a world-class experience for Consumer Cellular customers during every interaction
  
• Answer inbound calls from customers seeking assistance
  
• Recommend Consumer Cellular services and products that best meet customer needs
  
• Translate technical terminology into understandable terms
  
• Provide personalized customer service by establishing rapport and maintaining a positive attitude
  

Qualifications

• High School diploma or equivalent required
  
• 1+ years of experience in customer service required
  

Education Requirements

• High School diploma or equivalent required
  

Experience Requirements

• 1+ years of experience in customer service required
  

Why work in Redmond, OR

Redmond, OR, is known for its beautiful landscapes, outdoor recreational opportunities, and a growing tech community. With a blend of urban amenities and a friendly atmosphere, Redmond offers an ideal environment for both personal and professional growth, making it a great place to live and work.