Description

The Event Concierge will be instrumental in ensuring a seamless experience for guests during events at The Ritz-Carlton, Naples. This role involves meeting with group coordinators/hosts prior to functions, making introductions, and ensuring that all arrangements meet guest expectations. You will be responsible for reading and analyzing banquet event orders to gather necessary guest information and to determine setup, timeline, and special requests. The Event Concierge will also follow up on special arrangements to ensure compliance with guest needs.

Company Culture and Environment

At The Ritz-Carlton, Naples, we pride ourselves on a culture that values professionalism, quality service, and genuine appreciation for our guests. Our team is dedicated to providing an exceptional hospitality experience, fostering positive working relationships, and supporting each other to achieve common goals.

Career Growth and Development Opportunities

Join a team that encourages growth and development within the hospitality industry. Opportunities for professional development and continuous learning are available, allowing team members to enhance their skills and advance in their careers.

Detailed Benefits and Perks

• Competitive salary based on experience
• Comprehensive health benefits
• Opportunities for career advancement within the company
• Discounts on hotel accommodations and dining
• Training and certification in safety and hospitality standards

Compensation and Benefits

• Competitive hourly wage
• Health, dental, and vision insurance
• Paid time off and vacations
• Retirement savings plan options

Why you should apply for this position today

This is an exciting opportunity to work in a prestigious environment where you can make a meaningful impact on guest experiences. Join us at The Ritz-Carlton, Naples, where your contributions will be recognized and rewarded within a supportive team.

Skills

• Strong communication and interpersonal skills
• Ability to anticipate and address guest service needs
• Proficiency in maintaining confidentiality and protecting company assets
• Capability to work collaboratively within a team environment
• Excellent problem-solving skills
• Physical stamina to stand, walk, and lift objects up to 25 pounds

Responsibilities

• Meet with group coordinators/hosts prior to events to ensure all arrangements are agreeable
• Read and analyze banquet event orders to fulfill guest needs
• Follow up on special arrangements to ensure compliance
• Maintain a clean and professional appearance
• Welcome and acknowledge all guests according to company standards
• Report accidents, injuries, and unsafe work conditions to management
• Perform other reasonable job duties as requested by supervisors

Qualifications

• Previous experience in hospitality or event coordination preferred
• Strong customer service orientation
• Excellent communication skills
• Ability to work in a fast-paced environment

Education Requirements

• High school diploma or equivalent
• Relevant certifications in hospitality or event management are a plus

Education Requirements Credential Category

• High School Diploma

Experience Requirements

• Previous experience in a similar role within the hospitality industry is preferred
• Familiarity with banquet event orders and event coordination processes is beneficial

Why work in Naples, FL

Naples, Florida, is renowned for its stunning beaches, vibrant arts scene, and upscale shopping and dining experiences. The city offers a warm climate and a relaxed lifestyle, making it an attractive destination for both work and leisure. Join us in a location that not only fosters professional growth but also provides a beautiful backdrop for your everyday life.