Description

The Field Support Technician will provide onsite support across all services utilizing ITIL service processes, including change, incident, release, and configuration management. This role focuses on implementing new releases of service components into the operational environment and executing moves, adds, and changes to service components. You will be involved in the investigation, diagnosis, and resolution of problems and incidents related to various service components, including routers, firewalls, switches, gateways, cable infrastructure, and communications software and protocols.

Company Culture and Environment

The work environment emphasizes team collaboration and proactive problem-solving, ensuring high-quality service delivery and operational efficiency. Team members are expected to continuously expand their knowledge and work closely with analysts and specialists to maintain service excellence.

Career Growth and Development Opportunities

This position provides significant opportunities for professional growth, including the potential for skill expansion in various supported services and the chance to work with vendors for equipment implementation.

Detailed Benefits and Perks

• Competitive W-2 rate up to $45/hour
• Opportunities for onsite training and professional development
• Access to equipment and tools for operational efficiency
• Collaboration with experienced professionals in the field

Compensation and Benefits

• Hourly wage of up to $45
• Support for work-related tools, cables, and hardware
• Opportunities for partnership with vendors for equipment implementations

Why you should apply for this position today

This role presents a unique opportunity to work on diverse technical challenges and contribute directly to the operational success of IT services. You will play a crucial role in supporting essential IT infrastructure and have the chance to grow your professional skill set in a collaborative environment.

Skills

• Proficient in ITIL service management processes
• Strong understanding of networking hardware (routers, switches, firewalls)
• Ability to perform physical installations and configurations
• Excellent problem-solving capabilities
• Familiarity with data management and inventory control
• Strong communication skills for client consultations

Responsibilities

• Conduct site surveys, assessments, and physical inventories
• Collaborate with analysts and specialists to resolve incidents and implement changes
• Install new equipment and infrastructure, including cabling and networking devices
• Ensure proper equipment availability for site visits
• Maintain standard approved IOS configurations and perform necessary hardware changes
• Manage data regarding employees, hardware, and the proper disposal of IT assets
• Maintain equipment storage locations and assigned vehicles

Qualifications

• Relevant experience in IT support or field operations
• Knowledge of ITIL processes and networking equipment
• Experience with inventory management systems
• Familiarity with NSWAN and Remedy Asset databases preferred

Education Requirements

• High school diploma or equivalent
• Relevant certifications in IT or networking are a plus

Education Requirements Credential Category

• High School Diploma / Equivalent
• IT or Networking Certifications preferred

Experience Requirements

• Previous experience in field support or IT operations is required
• Familiarity with service management processes and inventory control systems

Why work in Raleigh, NC

Raleigh, NC, is known for its vibrant tech community and strong job market, making it an excellent place for career growth. The city offers a blend of urban and suburban living with access to beautiful parks, educational institutions, and a thriving cultural scene, providing a well-rounded lifestyle for professionals.