Description

Wittenbach specializes in strategic partnerships with financial institutions, delivering state-of-the-art money processing and security solutions. The driving force behind our growth is a commitment to listen to our clients and quickly deliver the right solutions to make them successful.

Founded in 1974 with headquarters in Sparks, Maryland, and a regional center in Charlotte, NC, Wittenbach has contributed to our community for over 45 years. We are one of the largest independent sales and service organizations for financial equipment in the Mid-Atlantic and Southeast regions. Our partnerships with market-leading manufacturers (including Hyosung, Hamilton Safe, and Glory) enable us to offer performance, reliability, ease of use, and low cost of ownership for our customers.

Company Culture and Environment

Wittenbach promotes a stable work environment where employees are valued. We prioritize open communication and strong relationships within our teams, ensuring a supportive workplace that values teamwork and collaboration.

Career Growth and Development Opportunities

We provide paid training opportunities and an Education Assistance Program to encourage continuous learning and professional development. Employees can also earn up to $5,000 for employee referrals.

Detailed Benefits and Perks

• Healthcare, Dental, Vision, Identity Theft Protection, Voluntary Life Insurance
• Generous PTO starting up to 120 hours for the first year of employment
• Employee Assistance Program and Employee Assistance Fund
• Paid holidays, including your birthday off
• 401(k) retirement plan with employer match
• Flexible Spending and Health Savings Accounts
• Employer Paid Life Insurance, Short Term Disability & Long-Term Disability

Compensation and Benefits

We offer a competitive salary along with a comprehensive benefits package in a stable and supportive work environment.

Why you should apply for this position today

This is an excellent opportunity for an experienced Security Service Technician to join a growing company that values employee contributions and offers the chance to work with top-tier clients in the financial sector.

Skills

• Thorough knowledge of basic electronics
• Strong mechanical aptitude
• Proficient in Concur, Paylocity, Microsoft Windows/Office, TechMate, Inventory Control, and PC skills
• Ability to provide technical support in the field

Responsibilities

• Respond to dispatched service calls, ensuring timely arrival at customer sites
• Properly schedule service calls to manage response time effectively
• Perform troubleshooting and repairs on electronic equipment
• Conduct scheduled preventive maintenance routines on customer equipment
• Maintain accurate logs of service calls and repairs
• Uphold a professional image of our Field Service Representatives
• Comply with all administrative requirements, including work order tickets and expense reports

Qualifications

• Associates Degree in Electronics or equivalent military or trade school
• Minimum 1+ year of industry experience

Education Requirements

Associates Degree in Electronics or equivalent military or trade school

Education Requirements Credential Category

Associates Degree

Experience Requirements

Minimum 1+ year of relevant industry experience, with a focus on field service and technical support.

Why work in Cleveland, OH

Cleveland offers a vibrant urban landscape with a rich history, diverse culture, and a burgeoning job market. The city is known for its affordability and access to parks, museums, and a thriving arts scene, making it an attractive place to live and grow professionally.