Description

Join the Marriott International family, a company recognized as the #1 leader in the hospitality industry. As a Front Desk Guest Experience professional at Boston Marriott Copley Place, you will create memorable and unique experiences for our guests. Your role will extend beyond a smooth check-in and check-out process; you will guide guests throughout their stay, addressing their needs and providing them with insights on local highlights.

You will be empowered to take initiative, delivering a range of services that make our guests feel special. Responsibilities include processing operational needs, addressing guest requests, and completing reports.

Company Culture and Environment

At Marriott International, we emphasize creating a safe work environment by following company policies and procedures, maintaining confidentiality, protecting company assets, upholding quality standards, and presenting yourself in a professional manner.

Career Growth and Development Opportunities

Grow in your career as part of a team dedicated to making the world a better place. Engage with a company recognized as an employer of choice globally, providing opportunities for professional development.

Detailed Benefits and Perks

While specific benefits are not detailed, working with Marriott International implies a comprehensive benefits package that supports a diverse workforce and inclusive culture.

Compensation and Benefits

• Competitive salary
• Diverse workforce and inclusive culture
• Opportunities for professional growth and development

Why you should apply for this position today

This role offers you the chance to work in a dynamic environment where you can make a meaningful impact on guests’ experiences. Joining a globally recognized company allows you to grow in your career while contributing to a positive work culture.

Skills

• Excellent interpersonal and communication skills
• Ability to handle guest inquiries and requests effectively
• Strong organizational skills and attention to detail
• Problem-solving abilities
• Flexibility to work various shifts, including weekends and holidays

Responsibilities

• Create memorable experiences for guests during their entire stay
• Guide guests through the check-in and check-out process
• Address guest requests and operational needs
• Complete reports as required
• Maintain a professional demeanor and uphold company standards
• Stay on your feet and engage physically in your work

Qualifications

• Previous experience in customer service or hospitality preferred
• Strong communication skills
• Ability to multitask and manage time effectively

Education Requirements

• High school diploma or equivalent

Education Requirements Credential Category

• High School Diploma

Experience Requirements

• Previous customer service experience in a hospitality setting is preferred

Why work in Boston, MA

Boston is a vibrant city rich in history and culture, offering numerous opportunities for entertainment, dining, and shopping. Home to renowned universities, museums, and attractions like Fenway Park, Boston is an ideal place to live and work, known for its diverse and welcoming population.