Description

Our client is a world leader in sports betting and gaming entertainment, dedicated to creating exciting and trustworthy experiences for their customers while revolutionizing the gambling space. They are seeking a German-speaking Customer Service Agent to join their vibrant team in Lisbon!

Company Culture and Environment

The company promotes a culture of innovation, teamwork, and customer-centricity. Employees are encouraged to take ownership of their development and collaborate effectively, contributing to an engaging and supportive work environment.

Career Growth and Development Opportunities

This role provides numerous opportunities for professional growth, including the ability to create and manage individual career progression plans, participate in training activities, and develop skills for future responsibilities. Employees are encouraged to seek feedback and take part in knowledge-sharing with team members.

Detailed Benefits and Perks

While specific benefits are not detailed, the emphasis on personal development and support for training implies a commitment to fostering employee growth and satisfaction.

Compensation and Benefits

• Competitive salary based on experience
• Health and wellness programs
• Opportunities for training and development

Why you should apply for this position today

This position offers a unique chance to be part of a global leader in the gaming industry, providing an exciting work environment where you can grow your skills and make a significant impact on customer experience.

Skills

• Fluency in German and English
• Excellent communication and interpersonal skills
• Strong problem-solving abilities
• Proficiency in using customer service tools
• Ability to handle customer inquiries efficiently and accurately
• Proactive attitude towards improving processes and customer satisfaction

Responsibilities

• Handle a wide range of customer interactions and accurately input customer details into relevant systems
• Provide accurate information about products, services, and promotions
• Educate customers on using online self-service tools
• Proactively suggest improvements to enhance efficiency and customer satisfaction
• Identify and resolve root causes of issues to prevent recurrence
• Work towards simplifying processes to reduce customer effort
• Meet service level targets and quality standards in customer service
• Take ownership of personal development and training plans
• Support new team members in their training and development
• Share knowledge and findings with the team

Qualifications

• Prior experience in customer service or a related field is a plus
• Strong desire to learn and develop new skills
• Demonstrated ability to meet performance targets

Education Requirements

• High school diploma or equivalent
• Additional qualifications in customer service or communication are advantageous

Education Requirements Credential Category

• High School Diploma or Equivalent

Experience Requirements

• Relevant experience in a customer service role is preferred but not mandatory

Why work in Lisbon

Lisbon is a vibrant city known for its rich culture, stunning architecture, and beautiful scenery. The city offers a warm climate, a bustling culinary scene, and a welcoming atmosphere that makes it an attractive place to live and work. With a growing tech community and numerous opportunities for professional development, Lisbon is an ideal location for those seeking a dynamic career experience.