Description

Are you a customer-focused professional looking for a dynamic role in a fast-paced healthcare environment? We’re seeking a Call Center Agent to join our team and provide exceptional support to patients and caregivers.

Compensation and Benefits

• Competitive salary based on experience
• Health, dental, and vision insurance
• Retirement savings plan
• Flexible working hours
• Opportunities for professional development and continuous learning

Why you should apply for this position today

If you’re passionate about helping others and thrive in a customer service role, we’d love to hear from you! This position provides a chance to make a real difference in the lives of patients and caregivers.

Skills

• Strong problem-solving skills with the ability to analyze data and resolve issues
• Self-motivated with excellent time management and organizational skills
• Knowledge of medical terminology, health insurance processes, and medical billing is a plus
• Experience with medical scheduling and billing systems preferred
• Exceptional customer service, interpersonal, and communication skills
• Proficiency in electronic record systems and strong data entry skills (minimum typing speed of 45 WPM)

Responsibilities

• Answer and manage high-volume inbound calls with professionalism and efficiency
• Assist patients and caregivers with inquiries, providing accurate information and guidance
• Direct patient requests to the appropriate clinical staff in a timely manner
• Accurately enter and update patient information in the electronic health records (EHR) system
• Identify and escalate complex issues to the Call Center Team Lead or Manager as needed
• Stay informed about provider schedules, clinic updates, and office protocols
• Perform other administrative tasks as assigned

Qualifications

• High School Diploma or equivalent required
• 1–2 years of experience in medical office administration preferred
• Ability to work efficiently in a fast-paced environment with frequent interruptions

Education Requirements

• High School Diploma or equivalent

Education Requirements Credential Category

• High School Diploma

Experience Requirements

• 1–2 years of experience in medical office administration preferred

Why work in Biloxi, MS

Biloxi offers a unique blend of coastal charm and vibrant culture, making it an appealing place to live and work. With beautiful beaches, a rich history, and a variety of recreational activities, Biloxi provides a balanced lifestyle that fosters both personal and professional growth.