Description

We are searching for patient and attentive health care customer service representatives to join our bustling organization. In this role, you will be responsible for fielding scheme-related queries from customers, providing pre-authorization for medical treatment, and outlining information regarding co-payments. Additionally, you will advise current and prospective members about the most suitable plans based on their needs.

To ensure success as a health care customer service representative, you should be able to process and disseminate vast amounts of information. An outstanding Health Care Customer Service Representative will possess an aptitude for learning and continual development.

Company Culture and Environment

Our organization fosters a supportive and dynamic work environment where customer satisfaction is a priority. We encourage teamwork and collaboration among representatives to ensure the best outcomes for our customers.

Career Growth and Development Opportunities

We value continuous learning and development, providing opportunities for our representatives to enhance their skills and grow within the company.

Detailed Benefits and Perks

• Flexible working hours
• Opportunities for professional development
• Friendly and professional work culture

Compensation and Benefits

• Competitive salary based on experience
• Health and wellness benefits
• Paid time off and holiday pay

Why you should apply for this position today

This position offers a chance to make a significant impact in the health care sector by assisting members in navigating their health plans effectively. Join our dedicated team and contribute to enhancing customer satisfaction while developing your career.

Skills

• High school diploma or equivalent
• Prior experience as a customer service specialist or equivalent, ideally within a similar setting
• Sales experience is highly advantageous
• Computer literate with above-average typing speed
• Superb verbal and written communication skills
• Thorough, with excellent listening skills
• Ability to calm irate, anxious, or grieving customers
• Capacity to navigate stressful situations with ease
• Available to work shifts, including evenings, weekends, and public holidays

Responsibilities

• Familiarizing yourself with and remaining up-to-date with changes in our plans and tariffs
• Greeting customers in a friendly, professional manner using the suggested script
• Answering telephonic and email inquiries in a timely manner
• Deferring queries to your line manager if you are unable to answer them
• Furnishing members and health care practitioners with details regarding members’ benefits
• Granting pre-authorizations for medical treatment, if covered
• Advising members of outstanding co-payments
• Providing current and prospective members with details of network providers
• Canceling members’ plans upon their request, or due to recurrent non-payment, if directed by your line manager
• Ensuring that your workspace remains tidy and that you are equipped with all relevant tools and resources

Qualifications

• Previous experience in a customer service role
• Strong communication skills
• Ability to handle multiple tasks efficiently

Education Requirements

• High school diploma or equivalent

Education Requirements Credential Category

• High School Diploma

Experience Requirements

• Prior experience as a customer service representative or equivalent role, ideally in the health care sector

Why work in Deerfield, IL

Deerfield, IL offers a vibrant community with a blend of suburban tranquility and urban amenities. The area is known for its excellent schools, beautiful parks, and a variety of shopping and dining options, making it an ideal place to live and work.