Description

Are you a tech-savvy problem solver with a passion for helping others? Do you want to play a crucial role in ensuring the smooth operation of medical equipment in a dynamic healthcare environment? As a Procedural Service Technician, you’ll be a key player in maintaining and repairing critical operating room equipment, directly impacting patient care. You will act as a trusted advisor to our customers, providing on-site preventative maintenance, troubleshooting, and installation support.

Company Culture and Environment

We foster a supportive and collaborative work environment where skilled technicians can thrive. Our company values customer focus and teamwork, encouraging employees to develop effective relationships with customers and colleagues alike.

Career Growth and Development Opportunities

We provide excellent opportunities for career advancement, alongside continued education programs and tuition reimbursement, allowing you to grow professionally in the healthcare industry.

Detailed Benefits and Perks

• $2,500 sign-on bonus!
• Competitive pay.
• Extensive paid time off and holidays.
• Excellent healthcare, dental, and vision benefits.
• Long/short-term disability coverage.
• 401(k) with company match.
• Company car and cell phone provided.
• Maternity and paternity leave.
• Additional benefits and discounts, including pet insurance.
• Supportive work culture focused on employee well-being.

Compensation and Benefits

Pay range for this opportunity is \(52,000.00 - \)72,712.50. Employees may enroll in company-sponsored medical, dental, vision, and 401k plan, along with an employee assistance program.

Why you should apply for this position today

If you’re a skilled and customer-focused technician looking for a rewarding career, we encourage you to apply! You will have the chance to make a real difference in patient care while enjoying a collaborative and supportive environment.

Skills

• One to two years of technical field service experience in the healthcare industry or equivalent technical school training.
• Excellent knowledge of personal computers, video technology, video cabling, and networking.
• Strong troubleshooting and problem-solving skills.
• Excellent customer communication and relationship-building skills.
• Valid driver’s license and ability to travel.
• Demonstrated proficiency with computers and Windows software.
• Technical exposure to operating room medical devices (preferred).
• Technology integration experience (preferred).

Responsibilities

• Drive customer satisfaction through proactive communication and efficient problem-solving.
• Perform preventative and corrective maintenance on surgical product lines and related equipment.
• Troubleshoot, adjust, calibrate, and certify equipment using standard and specialized tools.
• Provide customer training and in-servicing on assigned equipment.
• Perform installations and conversions on assigned equipment and start up custom equipment.
• Utilize technology (smartphone, laptop, software) to complete administrative duties and improve customer experience.
• Establish and maintain effective relationships with customers, managers, and support teams.
• Communicate scheduling and estimated arrival times for maintenance and repairs.
• Recommend product enhancements based on customer feedback and equipment knowledge.
• Identify sales opportunities and recommend products and services.
• Adhere to operating room and hospital protocols, including sterile field guidelines.
• Assist with inventory procedures and resolve purchase order issues.

Qualifications

• Bachelor’s degree (preferred).
• Technical exposure to operating room medical devices (preferred).
• Experience in similar roles in the healthcare industry.

Education Requirements

• Technical school training or relevant experience in the healthcare field.
• Bachelor’s degree preferred.

Education Requirements Credential Category

• Technical training or degree in a related field.

Experience Requirements

• One to two years of technical field service experience in the healthcare industry or equivalent.

Why work in Santa Rosa, CA

Santa Rosa offers a beautiful and vibrant community with a rich cultural scene, outdoor activities, and a strong sense of community. The city is known for its wineries and beautiful landscapes, providing a great quality of life alongside professional opportunities in the healthcare sector.