Description

Are you a compassionate and customer-focused professional looking to make a real impact? Join our team as a Remote Healthcare Member Services Representative and help ensure our members receive the support they need—all from the comfort of your home!

Company Culture and Environment

As a Member Services Representative, you will be the first point of contact for members, providing friendly and knowledgeable assistance with their healthcare needs. The environment promotes a team-oriented approach with a focus on empathy and professionalism.

Career Growth and Development Opportunities

This role offers a chance to develop your skills in customer service and healthcare while contributing to a supportive team. Continuous exposure to various healthcare scenarios will enhance your professional growth.

Detailed Benefits and Perks

• Fully remote position
• Opportunities for career advancement
• Supportive work culture focused on empathy and teamwork

Compensation and Benefits

• Start Date: April 14
• Training Pay: $21.63/hr
• Post-Training Pay: $22.66/hr
• Training Schedule (12 Weeks)
  • Hours will fluctuate between Monday–Friday, 8:00 AM–4:30 PM MST or 11:30 AM–8:00 PM MST.
  • Schedules are assigned post-training and may vary based on call volume, with advance notice provided.
• Work Schedule After Training
  • Must be available to work weekends.
  • Shifts may start as early as 7:00 AM MST or end as late as 9:30 PM MST (Monday–Sunday).
  • You will always have two consecutive days off during the week.

Why you should apply for this position today

If you’re passionate about helping others and thrive in a fast-paced, team-oriented environment, we’d love to hear from you! This role allows you to make a real difference in the lives of our members while working from home.

Skills

• At least 6 months of call center experience (or 2+ years in a customer service role).
• Ability to pass a required assessment.
• Flexibility to work within the required hours of operation.
• Healthcare knowledge is a plus but not required.

Responsibilities

• Answer a high volume of incoming calls with professionalism and empathy.
• Assist members with benefit inquiries, eligibility questions, billing issues, ID card requests, and payment processing.
• Accurately update patient profiles and demographics using dual-screen technology.
• Maintain compliance and track interactions using industry-leading software.

Qualifications

• Strong communication skills.
• Empathy towards member needs.
• Ability to work collaboratively in a team setting.

Education Requirements

• No specific education requirements mentioned.

Education Requirements Credential Category

• Not applicable.

Experience Requirements

• At least 6 months of call center experience or 2+ years in a customer service role.

Why work in Denver, CO

Denver offers a perfect blend of city life and outdoor adventures, making it an attractive place to live and work. Known for its stunning mountain views, vibrant culture, and numerous recreational activities, Denver provides a dynamic lifestyle that supports both personal and professional growth.