Description

We are seeking motivated individuals to deliver excellent customer service in a healthcare radiology service desk setting. This role involves responding to support tickets promptly and ensuring superior customer service to all stakeholders in a high-pressure environment.

Company Culture and Environment

Our workplace fosters a supportive atmosphere where communication and collaboration are highly valued. We prioritize effective interactions among team members and stakeholders to enhance service delivery.

Career Growth and Development Opportunities

We encourage the professional growth of our employees and provide various training opportunities to develop skills necessary for advancement within the healthcare service desk environment.

Detailed Benefits and Perks

• Competitive salary
• Opportunities for professional development
• Supportive work culture
• Flexible working hours may be available

Compensation and Benefits

• Competitive salary based on experience
• Health and wellness benefits
• Opportunities for skills training and development

Why you should apply for this position today

This position offers the chance to work in a dynamic healthcare setting, where you can make a real difference by providing essential support to radiologists and healthcare professionals. Your contributions will enhance patient care and improve operational efficiency.

Skills

• Excellent communication skills
• Strong computer skills
• Ability to document and type at least 40 words per minute
• Familiarity with HIPAA and relevant privacy regulations in healthcare
• Technical familiarity with Imaging Information Systems (IIS), Hospital Information Systems (HIS), and Picture Archive and Communication Systems (PACS)
• Experience with ticketing software is a plus

Responsibilities

• Respond to support tickets in a timely manner
• Provide detailed notes of all activities and interactions in the system
• Deliver superior customer service
• Communicate effectively with key organizational stakeholders
• Manage high-pressure situations with SLA escalation procedures for resolution

Qualifications

• Experience working in a hospital and/or with radiologists is required
• Experience in a service desk environment
• Excellent communication and computer skills

Education Requirements

• High school diploma or equivalent; additional education in healthcare or IT is a plus

Education Requirements Credential Category

• High School Diploma

Experience Requirements

• Previous experience within a hospital or healthcare service desk setting
• Adequate knowledge of healthcare privacy regulations and imaging systems

Why work in New York, NY

New York City is a vibrant hub of culture, diversity, and innovation. Living and working in NYC offers unparalleled access to career opportunities, a thriving arts scene, and a wealth of dining and entertainment options. The city’s dynamic environment fosters both personal and professional growth.