Description

We are seeking a passionate Helpdesk Technician eager to join our team as a local or remote worker. This full-time, permanent position offers the chance to start at the ground floor of a young and enthusiastic start-up. Experience in supporting Software-As-A-Service (SaaS) applications and working with Managed Service Providers (MSPs) is a significant advantage.

Company Culture and Environment

At Omsoftware, founded in 2020, our mission is to simplify the complexities of SaaS for managed service providers. We foster a collaborative and innovative atmosphere, where each team member plays a vital role in delivering valuable solutions that help our partners thrive.

Career Growth and Development Opportunities

We prioritize professional development and career advancement, offering opportunities for you to grow within the organization and enhance your skill set in the fast-paced technology sector.

Detailed Benefits and Perks

• Competitive salary
• Comprehensive benefits package (Health, Dental, Medical)
• Professional development and career growth opportunities
• Perkopolis discounts and deals
• Awesome team members

Compensation and Benefits

Our compensation package includes a competitive salary along with a comprehensive benefits plan to support your health and well-being.

Why you should apply for this position today

Joining us means becoming part of a dynamic team committed to innovation and excellence in SaaS management. This role presents an exceptional opportunity to grow alongside a company that is making a tangible impact in the MSP industry.

Skills

• Provide telephone and email-based pre-sales and post-sales technical support (Level 1) for software products and SaaS apps
• Investigate issues reported by customers and collaborate with internal product development teams to resolve them
• Strong organizational skills to plan, prioritize, and manage workload within service standards
• Excellent customer service skills with a proactive approach to improving customer experience
• Ability to assist peers and collaborate effectively within a team
• Strong problem-solving abilities, flexibility, and self-motivation
• Outstanding verbal and written communication skills in English

Responsibilities

• Deliver pre-sales and post-sales technical support to customers
• Investigate and resolve customer-reported issues in collaboration with product teams
• Organize and prioritize workload to meet service standards and objectives
• Work proactively to enhance the customer experience
• Support team members with their cases as needed

Qualifications

• Minimum 1-2 years of relevant experience (exceptions for qualified candidates)
• Strong team player with a results-oriented mindset
• Degree or Diploma in Computer Networking, Information Technology, Computer Science, or a related technical field

Education Requirements

• Degree or Diploma in Computer Networking, Information Technology, Computer Science, or a related technical field

Education Requirements Credential Category

• Technical or Professional Degree/Diploma

Experience Requirements

• Minimum 1-2 years of relevant experience in a technical support role

Why work in Chicago, IL

Chicago is a vibrant city known for its rich culture, diverse job market, and thriving tech scene. With a plethora of dining options, artistic venues, and recreational activities, working in Chicago offers a well-rounded lifestyle that combines professional and personal growth.