Description

We are seeking passionate Remote Contact Center Agents to join our team in the auto insurance industry. In this role, you will handle inbound calls from customers seeking auto insurance quotes. Your primary responsibility will be to gather essential customer information and efficiently transfer them to our trusted sales partners for a quote.

Company Culture and Environment

Our company values communication, teamwork, and a customer-focused approach. We promote a supportive environment where every team member is encouraged to contribute to a positive customer experience.

Career Growth and Development Opportunities

This position offers the potential for steady growth and development in customer service and sales support within the auto insurance industry. Opportunities for advancement may arise with demonstrated performance and dedication.

Detailed Benefits and Perks

• Flexible remote work environment
• Steady hours (Monday–Friday, 9:00 AM–6:00 PM EST)
• Opportunity to work in a rapidly growing industry
• Supportive team atmosphere focused on collaboration

Compensation and Benefits

• Starting pay: $16.00/hour
• Full-time, remote position
• Must have a high-speed internet connection (hardwired to a router)

Why you should apply for this position today

If you are looking for a remote opportunity that offers steady hours and growth potential in the customer service field, this is the role for you! Join a team that values your contributions and supports your career advancement.

Skills

• Strong communication and interpersonal skills (both verbal and written)
• Active listening skills to understand customer needs
• Critical thinking and real-time problem-solving abilities
• Attention to detail and a focus on accuracy
• Self-motivated with a drive to meet sales metrics
• Well-organized with good time management skills

Responsibilities

• Handle inbound calls from customers interested in auto insurance
• Collect and document customer information accurately
• Transfer calls to sales partners while ensuring excellent service
• Answer basic auto insurance questions and address customer concerns
• Use effective rebuttals to overcome objections and guide conversations
• Provide a positive customer experience in every interaction
• Offer additional products and services when required

Qualifications

• Previous experience in customer service or sales preferred
• Excellent communication skills with the ability to engage customers effectively
• Basic understanding of auto insurance terminology is a plus

Education Requirements

• High school diploma or equivalent required

Education Requirements Credential Category

• High School Diploma or equivalent

Experience Requirements

• Previous experience in inbound customer service or sales is preferred
• Experience in the auto insurance industry is a plus

Why work in Henrico, VA

Henrico, VA, offers a welcoming community with a blend of suburban charm and urban amenities. The area is known for its family-friendly environment, access to parks, and a variety of dining and shopping options. As part of the Greater Richmond region, Henrico provides a vibrant local culture with ample opportunities for personal and professional growth.