Description
Join a supportive and friendly team that values collaboration and encourages each other while delivering exceptional service to our clients. We believe in having fun along the way!
We are a dynamic and growing insurance agency dedicated to providing outstanding service and comprehensive coverage to our clients since 2005. As we expand our operations, we are looking for a motivated individual to join our team as a Customer Service Representative.
We are seeking an enthusiastic and service-oriented individual who embodies professionalism and can provide a consultative approach to inform customers. In this fast-paced environment, quick response times are essential, and the ability to manage multiple tasks is key. This is a full-time position, Monday through Friday, with a rotation between Carmel, IN, and Cicero, IN, plus the option for one remote workday based on performance.

Company Culture and Environment
We prioritize our clients’ interests and embrace technology to enhance our service. We treat everyone with respect, continuously educate ourselves and our clients, and build lasting relationships. Our team values family and community, providing flexibility when needed, and we foster a fun and collaborative work environment.

Career Growth and Development Opportunities
We offer opportunities for career advancement and professional development, including coverage for obtaining an insurance license and ongoing education requirements.

Detailed Benefits and Perks

• Paid Time Off: 120 hours (3 weeks) after the introductory review period, increasing to 160 hours after five years.
  
• 9 Paid Holidays, including 2 Flex Holidays to accommodate religious, cultural, or other unpaid holidays.
  
• 1 Preapproved paid volunteer day.
  
• One remote workday based on performance and approval.
  
• Bonus opportunities.
  
• Retirement Savings Plan with company match.
  

Compensation and Benefits
Hourly pay, with a full-time equivalent salary ranging from \(39,000 to \)44,000 annually, based on experience.

Why you should apply for this position today
This position offers the chance to join a dedicated and fun team that is committed to providing exceptional service. You will have the opportunity to grow professionally while making a difference for our clients in a supportive environment.

Skills

• Keen eye for detail
  
• Calm and professional demeanor
  
• Pride in helping and educating customers
  
• Proficient in Microsoft Office 365
  
• Strong communication and interpersonal skills
  
• Ability to thrive in a fast-paced environment
  
• Organizational skills with the ability to prioritize tasks
  

Responsibilities

• Utilize Microsoft Office 365 and type quickly while on the phone.
  
• Collaborate with multiple insurance carrier systems, underwriters, lenders, and clients to create and review proposals and submit applications for existing clients.
  
• Follow established procedures, guidelines, and policies.
  
• Answer phones and consult with clients regarding insurance coverage, policy changes, and reviews, providing appropriate recommendations.
  
• Handle customer complaints, offering solutions or alternatives within time limits, and follow up to ensure resolution.
  
• Generate new lead opportunities by requesting referrals and seeking online reviews.
  
• Ensure clients receive prompt, efficient, and courteous service.
  
• Work closely with the service and management team as prospects transition to clients.
  
• Accurately track and log all progress and activity within the agency management system.
  
• Listen, learn, apply, and recommend improvements to processes.
  
• Maintain a clean and professional office environment.
  
• Assist the team with daily tasks and special projects as assigned.
  

Qualifications

• Insurance experience is a plus but not required.
  
• Must obtain an insurance license in Auto, Home, and Life Insurance.
  
• Ability to complete continuing education (CE) requirements to maintain your insurance license.
  
• Position involves sitting, standing, limited walking, and speaking on the phone for extended periods.
  

Education Requirements
High school diploma or equivalent preferred.

Education Requirements Credential Category
High school diploma or equivalent.

Experience Requirements
Experience in customer service is preferred, but not mandatory.

Why work in Cicero, IN
Cicero offers a welcoming small-town atmosphere with access to beautiful lakes and parks. It provides a tight-knit community feel, perfect for those who appreciate a friendly environment while still being close to larger urban areas for additional amenities and opportunities.