Description

Join our mission to help members achieve financial security through competitive products, exceptional service, and trusted advice. We are dedicated to serving the military community and their families, while welcoming all who share our values of honesty, integrity, loyalty, and service. If you seek a meaningful career where you can make a difference, consider joining our team as an Insurance Customer Service Representative.

Company Culture and Environment

We invest in your success and offer a supportive work environment that fosters growth and development. You’ll have the opportunity to build relationships with your team and benefit from personalized support throughout your training.

Career Growth and Development Opportunities

Our comprehensive, fully paid six-month training program includes instructor-led training, hands-on experience, and e-learning modules. After training, you’ll be eligible to work remotely up to two days a week, depending on your manager’s collaboration. We also provide multiple training classes starting monthly to accommodate various schedules.

Detailed Benefits and Perks

• $2,000 signing bonus for new hires starting in April, May, or June
• Paid in two installments: \(1,000 after 45 days and \)1,000 after one year of employment
• Comprehensive benefits including medical, dental, vision, 401(k), pension, and life insurance
• Parental leave and adoption assistance
• Paid time off, paid holidays, plus 16 hours of volunteer time
• Career development and continuing education opportunities

Compensation and Benefits

• Salary Range: \(46,135 - \)48,635
• Performance-based pay incentives
• Work-life balance with support for professional and personal success

Why you should apply for this position today

This role offers an exciting opportunity to make a difference in the lives of our members while receiving comprehensive training and support. If you are ready to contribute positively to a mission-driven organization, we encourage you to apply now!

Skills

• Strong communication skills (both phone and email)
• Ability to provide exceptional customer service and process insurance-related requests
• Willingness to obtain a Property & Casualty license before starting and complete state registrations within 90 days of hire

Responsibilities

• Answer phone calls, emails, and online inquiries from members
• Provide guidance on insurance policies, including quotes, billing, payments, and coverage options
• Help members navigate their insurance needs and offer appropriate solutions
• Utilize available tools and resources to assist members efficiently
• Work in a fast-paced contact center environment while maintaining positive interactions
• Maintain required Property & Casualty (P&C) licenses and state registrations

Qualifications

• High School Diploma or GED equivalent
• 1+ year of customer service or sales experience (preferred)
• Experience in a contact center environment (preferred)
• Military service, spouse, or domestic partner of a service member (preferred)

Education Requirements

• High School Diploma or GED equivalent

Education Requirements Credential Category

• High School Diploma or GED

Experience Requirements

• 1+ year of customer service or sales experience (preferred)
• Experience in a contact center environment (preferred)

Why work in Phoenix, AZ

Phoenix offers a vibrant lifestyle with a strong job market and plenty of opportunities for professional growth. The city’s warm climate, diverse culture, and numerous recreational activities make it an attractive place to live and work. Enjoy a blend of urban amenities and outdoor adventures right at your doorstep.