Description

The Coordinator - Insurance Operations will play a vital role in supporting the client’s renewal process. This position focuses on coordinating timelines and drafting necessary documents while working closely with internal client teams to deliver superior customer service and consistent results. The role begins with 6-8 weeks of onsite training, followed by a hybrid work model.

Compensation and Benefits

• Competitive salary based on experience
• Health, dental, and vision insurance (standard benefits implied)
• Flexible working environment after initial training period

Why you should apply for this position today

This role presents a unique opportunity to enhance your organizational and communication skills while making significant contributions to the insurance operations team. You will work collaboratively with both internal and external stakeholders to ensure timely delivery of services, thus impacting client satisfaction positively.

Skills

• High School Diploma required; Degree preferred
• Intermediate proficiency in Microsoft Office, including Excel, PowerPoint, and Outlook
• Exceptional organizational skills to manage multiple accounts and stages in the renewal process
• Strong communication skills for effective collaboration with remote client teams
• Understanding of insurance principles and related legislation
• Ability to build and maintain strong relationships with stakeholders

Responsibilities

• Coordinate timelines and draft documents related to the client’s renewal process
• Collaborate with internal client teams to ensure superior customer service
• Drive timely and accurate production of complex documents and reports
• Maintain knowledge of relevant insurance legislation
• Serve as the point of contact for stakeholders regarding potential issues
• Contribute to the achievement of Operations team Service Level Agreements (SLAs) and Key Performance Indicators (KPIs)

Qualifications

• Must be a US Citizen or Green Card holder
• Proven ability to collaborate with remote teams
• Experience working in a fast-paced environment with a focus on customer service

Education Requirements

• High School Diploma required
• Degree preferred

Education Requirements Credential Category

• High School Diploma or equivalent

Experience Requirements

• Experience in insurance operations or related field preferred

Why work in Austin, TX

Austin is known for its vibrant culture, innovative tech scene, and beautiful outdoor spaces. Living and working in Austin means enjoying a warm climate, diverse culinary experiences, and numerous recreational activities. The city also boasts a strong job market, making it an attractive location for career growth.