Description

The North Carolina Administrative Office of the Courts (NCAOC) is seeking a qualified IT Help Desk Specialist to provide first level support to end users, primarily focusing on password resets. This role is critical for fostering positive customer relationships and requires a high customer service orientation along with strong interpersonal skills to effectively support a diverse population.

The IT Help Desk Specialist operates in a Microsoft Windows micro computing environment and collaborates with other IT Help Desk Specialists and higher-level specialists to ensure quality and customer satisfaction.

Company Culture and Environment

The NCAOC emphasizes a supportive work environment that values customer service excellence and teamwork. This role promotes collaboration among IT staff to ensure comprehensive support for end-users.

Career Growth and Development Opportunities

While specific career advancement opportunities are not detailed, the role allows for skill development in IT support and customer service, which can lead to further professional growth within the technological and judicial fields.

Detailed Benefits and Perks

• Remote work flexibility after training completion
• Full-time schedule Monday to Friday, providing a stable work-life balance

Compensation and Benefits

• W-2 pay rate of $25/hour

Why you should apply for this position today

This position offers a unique opportunity to be part of a critical support team within the judicial system, where your contributions directly impact user satisfaction. If you are passionate about technology and customer service, this role is a great fit.

Skills

• Knowledge of Microsoft Windows 10 operating system and Office 365 suite
• Familiarity with ticketing system software
• Strong problem analysis and diagnostic skills
• Basic computer knowledge to assist users effectively
• Ability to multitask and follow established procedures
• Excellent oral and written communication skills

Responsibilities

• Responding to inquiries and requests for password assistance via telephone or electronically
• Identifying problems, categorizing issues, prioritizing work, and providing troubleshooting advice to end-users
• Coordinating with other Help Desk team members to resolve problems and managing tickets according to Service Level Agreements (SLA)

Qualifications

• Graduation from high school
• One (1) year of customer service-related experience, or an equivalent combination of education and experience

Education Requirements

• High school diploma or equivalent

Education Requirements Credential Category

• High School Diploma

Experience Requirements

• Minimum of one (1) year of customer service-related experience

Why work in Raleigh, NC

Raleigh, NC is known for its vibrant community and rich cultural offerings. As part of the Research Triangle region, it boasts a range of educational and professional opportunities, along with a high quality of life, making it an ideal location for both personal and career development.