Description

The Service Desk Technician II will play a key role in working collaboratively with contractors and federal staff at the Department of Energy (DOE). The primary responsibilities include reviewing computer systems to assess machine capabilities and man-machine interfaces, alongside preparing reports and studies concerning hardware and software for systems and applications. This position also entails preparing functional requirements and specifications for hardware/software acquisitions.

Company Culture and Environment
1 Source embraces a culture that values diversity and equality. The company strives for a collaborative environment where employees can thrive and contribute to a meaningful mission within the federal sector.

Career Growth and Development Opportunities
1 Source provides excellent growth opportunities for its employees, encouraging continuous learning and skill development within a supportive framework.

Detailed Benefits and Perks

• Competitive health and welfare benefits
  
• 401(k) program with a company match
  
• Opportunities for professional development and career advancement
  
• Supportive team atmosphere that values employee contributions
  

Compensation and Benefits
1 Source offers competitive salaries and comprehensive benefits designed to support the well-being of its employees and their families.

Why you should apply for this position today
This position offers a unique opportunity to be part of a team that supports crucial infrastructure at the Department of Energy. You will engage in meaningful work that impacts thousands of users while developing your skills in a dynamic environment.

Skills

• Strong desktop support experience
  
• Proficient in Active Directory for user account management
  
• Familiarity with remote access tools such as DameWare and Skype for Business
  
• Experience with ticketing systems (e.g., TicketWeb, SolarWinds)
  
• Strong communication skills and ability to provide user support
  
• Knowledge of PKI certification processes
  

Responsibilities

• Provide Tier 1 and Tier 2 Help Desk support to users via phone, email, or in-person
  
• Prepare functional requirements and specifications for hardware/software acquisitions
  
• Reset user passwords and manage accounts using Active Directory
  
• Utilize remote access tools to troubleshoot and resolve user issues
  
• Document known fixes and update the knowledge base
  
• Onboard new employees and provide system training
  
• Escalate issues to Tier 3 teams as necessary
  

Qualifications

• Bachelor’s degree in a related field strongly preferred
  
• 5+ years of relevant experience in IT support
  

Education Requirements

• Bachelor’s degree in a related field
  

Education Requirements Credential Category

• Bachelor’s degree
  

Experience Requirements

• At least 5 years of experience in providing IT support for classified and unclassified networks
  
• Proven track record of managing a high volume of support tickets effectively
  

Clearance Requirements

• Top Secret security clearance or DOE “Q” clearance is required
  
• TS/SCI security clearance is strongly preferred
  

Why work in Washington, DC
Washington, DC is a vibrant city filled with rich history, diverse culture, and numerous professional opportunities. Living and working in the nation’s capital offers unique experiences, access to prominent organizations, and a dynamic urban environment that promotes both personal and career growth.