Description

We are seeking a skilled and proactive IT Operations Specialist to join our team. This role is pivotal in ensuring the smooth operation of our computer systems, maintaining performance standards, and providing timely support to our users. The ideal candidate will have a strong background in IT, excellent troubleshooting abilities, and a commitment to delivering high-quality service.

Company Culture and Environment

We offer a dynamic and supportive work environment where your expertise will be valued. Collaborating with a dedicated team, you will play an essential role in maintaining operational excellence.

Career Growth and Development Opportunities

This position provides opportunities to enhance your skills in IT operations and troubleshooting, contributing to both personal and professional growth within the organization.

Detailed Benefits and Perks

While specific benefits are not mentioned, the supportive work environment implies potential for comprehensive benefits and perks that may include health coverage, retirement plans, and ongoing training opportunities.

Compensation and Benefits

• Competitive salary based on experience
• Health and wellness benefits
• Opportunities for professional development

Why you should apply for this position today

If you are passionate about IT and committed to providing exceptional support, we encourage you to apply for this rewarding opportunity to make a meaningful impact in a dynamic work environment.

Skills

• Proven experience in resolving a wide range of computer user issues
• Exceptional troubleshooting skills
• Familiarity with IBM AS/400, OS/400, UNIX, Intel platform, database concepts, and networking protocols
• Basic understanding of Windows operating systems
• Knowledge of Microsoft Office, Windows, and networking fundamentals (TCP/IP, DNS, cabling, wireless)
• Ability to support administrator-level functionality across operating systems
• Detail-oriented with the ability to multitask effectively

Responsibilities

• Manage the startup, monitoring, and shutdown of computer systems using various control consoles
• Continuously monitor system performance to maintain operational standards and contribute to improvements
• Demonstrate advanced troubleshooting skills to resolve issues swiftly and minimize business disruption
• Assist in developing and updating Operations Procedures and Manuals to reflect changes effectively
• Oversee the backup schedule and ensure tapes are rotated for secure offsite storage
• Provide first and second-level support for all systems, escalating issues as necessary
• Conduct remote control of servers and desktops during troubleshooting
• Coordinate with vendors for hardware and software service calls
• Resolve trouble tickets promptly and in line with Service Level Agreements

Qualifications

• Degree in Computer Science or a related technical field, or equivalent experience of at least four years in an IT environment
• Familiar with Incident Management and Response
• Ability to support administrator-level functionality across operating systems

Education Requirements

• Degree in Computer Science or a related technical field

Education Requirements Credential Category

• Bachelor’s degree or equivalent experience

Experience Requirements

• At least four years in an IT environment
• Demonstrated experience with gaming and/or hospitality systems is a plus

Why work in Verona, NY

Verona offers a picturesque environment with a mix of suburban tranquility and access to urban amenities. The area is known for its community spirit, local attractions, and opportunities for work-life balance, making it an ideal place to thrive both personally and professionally.