Description

1 Source is seeking a Service Desk Technician I to work collaboratively with contractors and federal staff at the Department of Energy (DOE). This role involves reviewing computer systems in terms of machine capabilities and man-machine interfaces, along with preparing reports and studies regarding hardware/software for systems and applications. The ideal candidate will ensure that problems are properly identified and that solutions effectively meet user requirements, working under general supervision.

Compensation and Benefits

• Competitive salary based on experience
• Excellent health and welfare benefits
• 401(k) program with company matching

Why you should apply for this position today

This position provides the opportunity to work in a dynamic environment with federal staff and contribute to significant projects related to the Department of Energy. You will gain valuable experience and have the chance to work in the vibrant Washington, D.C. area, all while being part of a diverse and inclusive team.

Skills

• Support for classified and unclassified networks serving 4000 users
• General desktop support expertise
• Proficient in general email support
• Familiarity with Entrust applications and unified communications
• Experience in account management and troubleshooting
• Knowledge of remote access tools such as DameWare and Skype for Business
• Proficient in using TicketWeb (SolarWinds) for ticket logging
• Strong documentation skills for knowledge base updates

Responsibilities

• Provide Tier 1 and Tier 2 Help Desk support (phone, email, or in-person)
• Follow established processes using Active Directory for user account management
• Resolve user issues efficiently using remote access tools
• Document known fixes and maintain knowledge base for future reference
• Perform additional duties as assigned

Qualifications

• Top Secret security clearance or DOE “Q” clearance required
• TS/SCI security clearance preferred

Education Requirements

• Bachelor’s degree in a related field strongly preferred

Education Requirements Credential Category

• Bachelor’s degree in Information Technology, Computer Science, or a related field

Experience Requirements

• Relevant experience in technical support or help desk environment preferred

Why work in Washington, DC

Washington, D.C. offers a rich blend of culture, history, and career opportunities. As the nation’s capital, it is home to a myriad of museums, government institutions, and diverse communities. This vibrant city provides a unique atmosphere for professional growth and fosters a dynamic work environment, making it an excellent place to build your career.