Description

The Italian Speaking Customer Service Agent will serve as the primary point of contact for our customers, assisting them with inquiries related to flight reservations, cancellations, and online check-ins. This role requires effective communication in both Italian and English to ensure outstanding customer service.

Company Culture and Environment

We pride ourselves on a supportive and dynamic work environment that values teamwork and open communication. Our culture encourages continuous learning and personal development, ensuring that our employees feel valued and empowered.

Career Growth and Development Opportunities

Employees are encouraged to develop their skill sets and expand their knowledge through ongoing training and professional development programs, paving the way for potential career advancement within the company.

Detailed Benefits and Perks

• Opportunities for skill development and training
• A collaborative and supportive work atmosphere

Compensation and Benefits

• Competitive salary based on experience
• Health and wellness benefits
• Paid time off and holiday leave

Why you should apply for this position today

This role offers a unique opportunity to join a dedicated team, engage with customers from different backgrounds, and develop valuable language and communication skills while being part of a company that values its employees.

Skills

• Fluent knowledge of both the Italian and English languages
• Strong communication skills
• Flexibility and stress tolerance
• Eagerness to learn new skills
• Good PC skills

Responsibilities

• Answer customer inquiries regarding flight reservations and cancellations
• Assist customers with online check-in processes
• Handle calls in both Italian and English

Qualifications

• Excellent verbal communication skills in Italian and English
• Ability to handle stressful situations with poise

Education Requirements

• High school diploma or equivalent

Education Requirements Credential Category

• High School Diploma

Experience Requirements

• Previous experience in customer service is a plus but not required

Why work in Pine Plains, NY

Pine Plains offers a charming small-town atmosphere with access to beautiful outdoor activities, fostering a balanced lifestyle. Its close-knit community and serene environment make it an ideal place to live and grow, both personally and professionally.