Lead End-User Engineer Location: St. Louis or Chicago (Remote Work Eligible) Company Overview: We are a prominent full-service law firm serving clients across the U.S. Our team of over 400 attorneys excels in 50 diverse areas of law. With a steadfast commitment to integrity, innovation, and diversity, we foster a collaborative and inclusive environment where every team member thrives. Position Summary: Join our team as a Lead End-User Engineer and take on a pivotal role in shaping our End-User Computing landscape. You'll lead our dedicated team, craft policies, and collaborate closely with IT Operations Technicians. This position offers the flexibility of a fully remote work schedule. Key Responsibilities: Provide mentorship and guidance to the end-user computing team, fostering their professional growth. Oversee the daily operations of end-user computing platforms like Microsoft Endpoint Configuration Manager (MECM), Intune, Citrix, and IGEL. Serve as a technical liaison with third-party service providers, vendors, and resellers. Coordinate critical incident events to ensure swift resolutions. Contribute to the development of IS policies, procedures, and best practices. Exceed customer expectations by delivering exceptional support experiences during escalations. Configure and maintain desktop operating systems, end-user compute management systems, and software, ensuring optimal performance. Report and present solutions to enhance support processes and technologies to the IS Operations Manager. Education and Experience Requirements: Associate’s degree in computer information systems or equivalent; Bachelor’s degree preferred. Minimum seven (7) years of experience in computer technical support, including two (2) years of supervisor or lead technician experience, preferably in a law firm or professional services environment. Desirable certifications such as Microsoft Certified: Modern Desktop Administrator Associate, Citrix Certified Associate - Virtualization (CCA-V), or equivalent. Extensive experience with Microsoft EUC technologies, including Microsoft Endpoint Configuration Manager, Intune, and Windows enterprise desktop environments. Proficiency in VDI administration, Active Directory, GPO administration, and Azure Active Directory preferred. Familiarity with enterprise application support and ITSM programs like ServiceNow. Benefits: In addition to a competitive salary starting at $115,000 per year, we offer a comprehensive benefits package including: Medical, vision, and dental insurance Life insurance & ADD policies Short & long-term disability insurance Paid parental leave 401(k) profit-sharing plans Parking/transportation stipend Section 125 Plan (Pre-tax premiums, dependent care, and medical reimbursement) Paid holidays and vacation time Employee assistance program (EAP) Employee wellness program Tuition reimbursement College savings plan deductions (529 plans) Long-term care options Equal Opportunity Employer M/F/D/V Job Type: Full-time Work Location: Remote (St. Louis or Chicago) Note: We encourage individuals with a criminal record to apply.

Employment Type: Full-Time

Salary: $115000.00 Per Year

Education Level: No formal educational credential