Description

The Lead Program Manager is responsible for monitoring needs related to infrastructure operations, business continuity planning, and path-to-production programs. This role requires a deep understanding of RTO/RPO, failover, and recovery processes. The ideal candidate will have experience in managing large-scale infrastructure projects, ensuring timely delivery, and effective coordination with stakeholders.

Company Culture and Environment

We foster a collaborative and agile environment where teamwork and communication are essential. Our culture values both technical expertise and strong presentation skills, creating a dynamic workplace for professionals who thrive on innovation and problem-solving.

Career Growth and Development Opportunities

As a Lead Program Manager, you will have the opportunity to lead major transformation projects and enhance your technical project management skills. This role allows for professional development through exposure to high-level infrastructure projects and Agile methodologies.

Detailed Benefits and Perks

• Flexible hybrid working model
• Opportunities for continuous learning and skills enhancement
• Collaborative team environment with regular Agile Scrum calls
• Exposure to cutting-edge technologies and frameworks

Compensation and Benefits

• Competitive salary commensurate with experience
• Health, dental, and vision insurance
• Retirement savings plan with company matching
• Generous vacation and paid time off policy
• Professional development resources

Why you should apply for this position today

This position offers a unique chance to lead impactful projects while collaborating with a talented team. You will play a key role in defining production assurance requirements and managing large-scale infrastructure projects, making a tangible difference in business outcomes.

Skills

• Technical project management expertise in major transformation projects
• Strong understanding and experience with the ITIL framework, particularly in incident and event management
• Experience in production monitoring and assurance engineering
• Proficient in Agile development and SaFe practices
• Familiarity with Jira and lean project management toolkits
• Strong communication and presentation skills
• Good knowledge of MS Office
• Analytical skills (nice to have)
• AWS practitioner certifications (a plus)
• ITIL V3/V4 certifications (valued plus)

Responsibilities

• Manage Enhanced Monitoring Project delivery, including timelines and stakeholder collaboration
• Conduct Agile Scrum calls and manage project progress through daily stand-up meetings
• Oversee project budgets and team workloads
• Define production assurance requirements, including non-functional requirements
• Report and collect metrics, and conduct user demos and management updates

Qualifications

• Proven experience as a Lead Program Manager with a strong track record of managing large-scale projects
• Solid understanding of infrastructure operations and business continuity planning
• Strong analytical and problem-solving skills

Education Requirements

• Bachelor’s degree in a relevant field such as Information Technology, Business Management, or Engineering

Education Requirements Credential Category

• Bachelor’s degree

Experience Requirements

• At least 5 years of experience in technical project management and infrastructure operations
• Demonstrated experience in leading transformation projects and managing teams

Why work in Charlotte, NC

Charlotte is a thriving city known for its vibrant culture and rapidly growing job market. With a strong focus on technology and innovation, it offers numerous opportunities for professional development and networking. The city is home to diverse entertainment options, beautiful parks, and a welcoming community, making it an attractive place to live and work.