Description

Join a team that puts people first! As a Licensed Insurance Customer Service Representative, you’ll play a key role in providing personalized support to our members. You’ll handle customer inquiries, offer expert guidance on insurance products, and ensure our members have the right coverage for their needs. This role is ideal for those with an active Property & Casualty (P&C) producer agent license who enjoy problem-solving and building relationships.

Company Culture and Environment

We believe in setting our team members up for success in a dynamic, supportive environment. Our culture fosters integrity and service, where your work truly matters.

Career Growth and Development Opportunities

We offer a comprehensive, fully paid six-month training program, including interactive discussions, hands-on training, e-learning modules, and instructor-led guidance. After training, a hybrid work schedule helps maintain a work-life balance.

Detailed Benefits and Perks

In addition to standard benefits, we cover all licensing costs and offer a $2,000 signing bonus for new hires starting in specific months. Our generous paid time off includes holidays and volunteer hours.

Compensation and Benefits

• Salary Range: \(46,370 - \)50,300 (based on experience and location)
• Shift Differential: 15% additional pay for evenings and weekends
• Comprehensive benefits package, including:
  • Medical, dental, and vision coverage
  • 401(k) with company match & pension plan
  • Life insurance & disability benefits
  • Parental leave & adoption assistance
  • Career development, training, and education assistance

Why you should apply for this position today

If you’re ready to build a meaningful career where your work truly matters, we’d love to hear from you. Apply today—our training classes start every month!

Skills

• Active Property & Casualty (P&C) or Personal Lines license in your state of residence
• At least 1 year of customer service experience in insurance or financial services
• Strong multitasking skills and ability to navigate multiple business applications
• Excellent communication and problem-solving abilities
• Bonus points for military experience and prior experience in a contact center environment

Responsibilities

• Assist members via phone, email, and other communication channels
• Provide insurance quotes and process policy changes
• Help members understand policy details, billing, and coverage options
• Navigate multiple systems and tools efficiently in a contact center environment
• Stay up to date with insurance regulations and maintain required licenses
• Identify customer needs and offer tailored solutions

Qualifications

• Active Property & Casualty (P&C) or Personal Lines license in your state (or ability to obtain)
• At least 1 year of customer service experience in a relevant field
• Strong multitasking and problem-solving abilities

Education Requirements

• High School Diploma or equivalent

Education Requirements Credential Category

• Licensure (Property & Casualty or Personal Lines)

Experience Requirements

• At least 1 year of customer service experience in insurance, financial services, or a similar field

Why work in Hillsborough County, FL

Hillsborough County offers a vibrant community with a mix of urban and natural attractions, making it an attractive place to live and work. With beautiful parks, recreational activities, and a thriving job market, it provides a balanced lifestyle that supports both personal and professional growth.