Description

Are you an organized and detail-oriented professional with medical billing experience and a passion for patient care? We are looking for a Reception & Billing Specialist to join our team! This role is a unique blend of medical billing and front desk reception, offering the opportunity to interact with both patients and clinical staff in a fast-paced healthcare environment.

Currently, this position is remote as our practice operates via telehealth, but it will transition to an in-person role at a future date as determined by leadership.

Company Culture and Environment

Our practice fosters a collaborative and supportive environment where team members work together to enhance patient care. We value communication and efficiency, striving to create a positive experience for both patients and staff.

Career Growth and Development Opportunities

This role offers excellent potential for professional growth as you gain experience in a dynamic healthcare setting. Opportunities to enhance your skills in medical billing and patient communication are readily available.

Detailed Benefits and Perks

• Flexible work arrangements during the remote phase of the position.
• Opportunities for professional development in a collaborative healthcare environment.

Compensation and Benefits

• Competitive compensation based on experience.
• Health benefits and paid time off provided.

Why you should apply for this position today

This role is an excellent opportunity for someone looking to work in a collaborative healthcare setting where their administrative and billing expertise can directly support both patient care and operational efficiency. If you’re passionate about helping patients and have the skills to manage billing and front desk duties, we’d love to hear from you!

Skills

• Experience in medical billing (required).
• Strong customer service skills with the ability to communicate effectively over the phone and in person.
• Comfort navigating electronic medical records (EMR) and handling patient data.
• Highly organized with the ability to manage multiple tasks efficiently.
• Proficiency in Microsoft Excel and Google Docs.
• A proactive and team-oriented mindset.

Responsibilities

• Serve as the primary point of contact for incoming calls, voicemails, and patient inquiries related to scheduling, billing, and medication refills.
• Process daily billing for patient visits, generate reports through the EMR system, and collaborate with the clinical and administrative team on billing-related matters.
• Assist in exporting documentation to other provider offices involved in patient care.
• Navigate patient charts to verify medication refill dates, appointment details, and demographic information.
• Complete follow-up calls to patients regarding scheduling, medication refills, and paperwork needs as directed by the clinical team.
• Utilize Excel and Google Docs for workflow tracking and reporting.
• Handle printing, copying, scanning, and mailing documents as needed.

Qualifications

• Proven experience in medical billing.
• Excellent communication skills, both verbal and written.
• Ability to manage multiple tasks efficiently.

Education Requirements

• High school diploma or equivalent.
• Additional certification in medical billing or a related field is preferred but not mandatory.

Education Requirements Credential Category

• High school diploma or equivalent.
• Certification preferred in medical billing or healthcare administration.

Experience Requirements

• Prior experience in medical billing is required.
• Experience working in a healthcare environment is preferred.

Why work in Richmond, VA

Richmond is a vibrant city with a rich history, offering a blend of culture, arts, and modern amenities. With a growing healthcare sector, it provides numerous opportunities for professional growth and a high quality of life, including parks, restaurants, and community events.