Description

The Customer Service Specialist plays an essential role in ensuring an excellent patient experience. This position requires a deep understanding of front-end processes to deliver efficient and effective service.

Schedule

• Monday - Friday, 8:00 AM - 4:00 PM (includes a 1-hour lunch break)

Training

• Comprehensive hands-on training with management, typically lasting about a month
  
• Training includes learning medical equipment and the company’s computer system

Company Culture and Environment
The work environment thrives on collaboration and support, emphasizing the importance of customer service in the healthcare sector. Employees are encouraged to develop their skills and understand the critical role they play in patient care.

Career Growth and Development Opportunities
The position offers comprehensive training and ongoing opportunities to develop a deep understanding of medical technology and patient care, potentially leading to advanced roles within the organization.

Detailed Benefits and Perks

• Medical, dental, and vision insurance
  
• Critical illness, accident, and hospital coverage
  
• 401(k) retirement plan with pre-tax and Roth post-tax contribution options
  
• Voluntary life and AD&D insurance for employees and dependents
  
• Short and long-term disability coverage
  
• Health Savings Account (HSA)
  
• Transportation benefits
  
• Employee Assistance Program
  
• Paid time off, vacation, and sick leave
  
• On-call pay includes a $100 stipend for holidays, overtime pay, and hourly wage compensation for logged call time.

Compensation and Benefits

• Pay Rate: \(19.00 - \)20.00 per hour
  
• Eligibility requirements apply to some benefits based on job classification and length of employment.

Why you should apply for this position today
This is a unique opportunity to contribute to the healthcare industry by ensuring patients receive the support they need. By joining our team, you will play a vital role in enhancing patient experiences and interacting with medical technology.

Skills

• Strong customer service and support skills
  
• Experience in troubleshooting and technical support
  
• Familiarity with medical technology and terminology
  
• Knowledge of HIPAA regulations and medical insurance policies
  
• Experience in medical assisting, clinical care, or insurance billing
  
• Proficiency in Windows and help desk support
  
• Excellent communication and problem-solving skills

Responsibilities

• Provide exceptional customer service through inbound and outbound calls and emails
  
• Obtain, analyze, and verify the accuracy of patient referral information
  
• Process orders and schedule patients to receive necessary medical equipment as prescribed by their doctor
  
• Answer all calls and emails promptly, meeting service goals and expectations
  
• Route calls to the appropriate resources and follow up on customer inquiries as needed

Qualifications

• Previous experience in customer service or support role
  
• Knowledge of medical technology and terminology
  
• Excellent communication skills, both verbal and written
  

Education Requirements

• Relevant certification or degree in healthcare or customer service-related fields preferred.

Education Requirements Credential Category

• Certification in medical assisting or related field is preferred.

Experience Requirements

• Prior experience in a customer service role, preferably in a healthcare setting
  
• Understanding of medical equipment and patient care processes.

Why work in Bay Harbor, MI
Bay Harbor, MI offers a picturesque setting with stunning waterfront views and a strong sense of community. Residents enjoy outdoor recreational activities, a vibrant arts scene, and a slower pace of life that supports a healthy work-life balance.