We're a leading telehealth company with a mission to provide medical and mental health support to patients all across the states. We're seeking a driven, organized, and multi-talented individual to join our team as a Medical Receptionist. This role offers the convenience of remote work but requires you to be based in or near the Louisville area for occasional in-person meetings and evaluations. As the face and voice of our company, the successful candidate will be responsible for providing top-notch customer service and support to both patients and staff. We're looking for someone who is self-motivated, empathetic, and has a passion for helping others. If you're an excellent communicator, highly organized, and able to work well under pressure, we'd love to hear from you! Key Responsibilities: Handle incoming and outgoing calls in a professional and courteous manner, ensuring a quick and efficient response time Schedule appointments for new and existing patients using our electronic EHR system, maintaining accuracy and attention to detail Independently resolve patient and provider questions related to patient care referrals, pre-authorizations/pre-certifications, and insurance verifications Demonstrate a commitment to providing the highest level of customer service, compassion, and empathy at all times Maintain a helpful disposition and composure during stressful situations Meet and exceed established metrics for attendance, punctuality, and performance Requirements: Excellent verbal and written communication skills, with the ability to convey information clearly and concisely Strong telephone etiquette and communication skills High school diploma, with a bachelor's degree preferred At least 1 year of related experience in a fast-paced environment Strong organizational and multitasking skills A friendly and personable demeanor Dependable and reliable Pay: $16.00 - $18.00 per hour Work Schedule: Full-time position with a schedule of Monday to Friday, 8-hour shifts during day time hours Hybrid remote work location in Louisville, KY 40214 Experience: 1 year of customer service experience (preferred) 1 year of medical terminology experience (preferred) 1 year of computer skills experience (preferred) Healthcare Setting: Clinic with a focus on Addiction Medicine and Psychiatry. Join us in our mission to make a positive impact on people's lives. Apply today and start your journey to making a difference!

Employment Type: Full-Time

Salary: $16.00 - 18.00 Per Hour

Education Level: No formal educational credential