Description

We are seeking an experienced and dedicated Membership Manager to join our team. In this role, you will provide exceptional member services, administration, and project management support for clients in a variety of association industries. This position is available immediately and offers a dynamic environment where you can contribute to the growth and success of our client organizations.

Company Culture and Environment

Our organization promotes a collaborative and supportive work environment, fostering strong relationships among team members and clients alike. We value proactive communication and teamwork, enabling us to deliver exceptional member experiences.

Career Growth and Development Opportunities

We are committed to the professional development of our team members, offering various mentorship and professional growth opportunities to help you advance in your career.

Detailed Benefits and Perks

• Full benefits package including health, dental, and short-term disability insurance
• Flexible spending accounts and voluntary benefits
• 401k and generous time off policy
• Flexible work location: in-office, remote, or hybrid options available

Compensation and Benefits

• Competitive salary based on experience
• Comprehensive benefits package as outlined above

Why you should apply for this position today

If you’re passionate about creating exceptional member experiences and eager to bring your expertise to dynamic projects, we’d love to hear from you! This role allows you to contribute to the success of multiple associations while enjoying a supportive work environment.

Skills

• Bachelor’s degree
• 5-7 years of experience in association or non-profit management, focusing on membership roles
• Proven ability to lead committees/workgroups and make key decisions on behalf of clients
• Strong project management experience, managing all aspects of projects from start to finish
• Exceptional organizational skills with a keen eye for detail
• Excellent problem-solving skills and resourcefulness under pressure
• Ability to work effectively both independently and as part of a team
• Strong communication skills, both verbal and written
• Outstanding customer service skills
• Proficient in Microsoft Office Suite (Outlook, Word, Excel, PowerPoint)
• Experience with association management systems is a plus

Responsibilities

• Oversee the full membership lifecycle, from application processing to onboarding new members
• Ensure smooth, timely communication and support for members
• Act as the primary point of contact for committee members, fostering strong relationships
• Maintain accurate committee rosters and manage committee files
• Organize and track committee progress, ensuring all expectations are met
• Enhance and expand the Member Resource Library
• Collaborate with the Communications team to create and distribute engaging content
• Regularly update website content and maintain email marketing campaigns

Qualifications

• Bachelor’s degree
• 5-7 years of relevant experience in association or non-profit management
• Proven leadership skills in committees/workgroups
• Strong project management and organizational skills
• Excellent communication and customer service abilities

Education Requirements

• Bachelor’s degree in a relevant field

Education Requirements Credential Category

• Bachelor’s Degree

Experience Requirements

• 5-7 years of experience in association or non-profit management, with a focus on membership roles
• Proven experience leading committees and projects

Why work in Washington, DC

Washington, DC is a vibrant city known for its rich history, diverse culture, and active professional scene. As the nation’s capital, it offers numerous opportunities for networking, career advancement, and access to influential organizations. Enjoy a dynamic lifestyle with a variety of cultural, culinary, and recreational experiences that make it an exciting place to live and work.