Description
As a Tech Support Specialist for Mini-Split HVAC Systems, you will provide essential phone-based technical support to contractors, technicians, and customers. Your role involves troubleshooting and resolving various issues related to mini-split systems, guiding users through diagnostics, and identifying necessary parts. You will maintain accurate call logs and escalate complex issues while recommending and upselling replacement parts, for which you will be commission eligible. Staying informed about the latest product changes and technical bulletins is also a key aspect of this role.

Company Culture and Environment
We foster a positive, team-based environment that encourages collaboration and support among team members.

Career Growth and Development Opportunities
Our company offers numerous opportunities for career growth, providing you with the potential to advance within a supportive framework.

Detailed Benefits and Perks

• Commission on parts sold
  
• Full benefits package including medical, dental, vision, and PTO
  
• Rotating shifts to accommodate various schedules
  
• Positive work environment with career growth opportunities
  

Compensation and Benefits

• Competitive salary based on experience
  
• Commission on parts sold
  
• Comprehensive benefits package including medical, dental, vision, and PTO
  
• Rotating shifts available
  

Why you should apply for this position today
This position presents an exciting opportunity to leverage your technical expertise in a supportive and dynamic work environment, while also earning commissions for your contributions. Joining our team means becoming part of a culture that prioritizes growth and teamwork.

Skills

• Hands-on experience with mini-split HVAC systems (non-negotiable)
  
• Familiarity with brands like LG, Daikin, GREE, or similar
  
• Strong troubleshooting skills in areas such as error codes and wiring
  
• Previous HVAC fieldwork experience preferred
  
• Excellent phone communication and problem-solving abilities
  
• Proficiency in managing documentation on a computer during calls
  

Responsibilities

• Provide phone-based technical support to contractors, technicians, and customers
  
• Troubleshoot and resolve system malfunctions, wiring issues, and error codes
  
• Guide users through system diagnostics and part identification
  
• Maintain accurate logs of calls and escalate complex issues as necessary
  
• Recommend and upsell necessary replacement parts
  
• Stay up to date with product changes and technical bulletins
  

Qualifications

• 1–2+ years of hands-on experience with mini-split HVAC systems
  
• Previous experience with brands like LG, Daikin, GREE, or similar preferred
  
• Background in HVAC technician roles or similar support positions
  
• Strong understanding of system components, electrical schematics, and troubleshooting protocols
  
• Strong communication and documentation skills
  

Education Requirements

• High school diploma or equivalent; further education in HVAC preferred
  

Education Requirements Credential Category

• HVAC Certification
  

Experience Requirements

• Minimum of 1–2 years of relevant experience in HVAC technical support
  
• Proven experience with troubleshooting mini-split systems and electrical schematics
  

Why work in Dallas, TX
Dallas is a vibrant city known for its rich culture, diverse communities, and booming job market. As one of the leading metropolitan areas in the US, it offers numerous opportunities for professional growth, a variety of entertainment options, and a warm climate that enhances the quality of life.