Description

The Network Cable and Telephony Technician plays a crucial role in supporting telephony data collection and validation. Key responsibilities include reviewing and correcting billing statements, interacting with end users and supervisors, managing cable organization in IDF/MDF data closets, and hardware installation and removal. This role requires driving to various offices located throughout Maricopa, Pinal, and Pima counties as needed.

Compensation and Benefits

• Competitive salary commensurate with experience
• Health, dental, and vision insurance available
• Flexible working hours
• Opportunities for training and skill development

Why you should apply for this position today

This position offers a unique opportunity to work directly in the field and engage with diverse clients, providing valuable customer service while enhancing your technical skills. Join a team that values your contributions and supports your professional growth.

Skills

• Strong customer service skills in person, verbally, and in writing
• Proficiency in Microsoft/Google Word and spreadsheet software
• Ability to lift 50 pounds
• Capability to climb ladders (step, six foot, and eight foot)
• Familiarity with physical and soft phones
• Valid Driver’s License

Responsibilities

• Support telephony data collection and validation
• Review and correct billing statements
• Manage cable organization in IDF/MDF data closets
• Install and remove hardware in data closets
• Process customer work requests for move/add/change and break/fix tasks
• Drive to various locations throughout the county as needed

Qualifications

• At least two years of experience with Microsoft/Google office suites
• Two years of experience in physical network cabling (patching, cable management)
• Minimum of two years of customer service experience interacting with diverse groups/individuals in a service provider position

Education Requirements

• Minimum of a High School diploma

Education Requirements Credential Category

• High School Diploma or equivalent

Experience Requirements

• Two years of relevant experience in customer service and physical network cabling

Why work in Phoenix, AZ

Phoenix offers a dynamic and thriving environment with a strong job market and a diverse culture. The city boasts beautiful weather, stunning desert landscapes, and an array of outdoor activities. With a growing tech scene and numerous opportunities for professional development, Phoenix is an exciting place to live and work.