Description

The New Patient Coordinator will be an essential member of our growing functional medicine team, serving as the first point of contact for prospective patients. In this role, you will guide them with clarity, warmth, and professionalism, helping them explore whether our care is the right fit for them.

You will play a pivotal role in new patient acquisition and onboarding coordination, ensuring that prospective patients feel heard, informed, and confident as they take their first steps toward working with our clinical team.

Company Culture and Environment

Our team is dedicated to providing exceptional care in a supportive and professional environment. We value communication, clarity, and compassion, fostering a culture that prioritizes patient experience and team collaboration.

Career Growth and Development Opportunities

As part of our functional medicine team, you will have opportunities for personal and professional development, contributing to your growth as you engage with patients and collaborate with healthcare professionals.

Detailed Benefits and Perks

• Flexible working arrangements
• Opportunities for continued education and skill development
• A collaborative and supportive team environment

Compensation and Benefits

• Competitive salary commensurate with experience
• Health and wellness benefits
• Generous paid time off program
• Opportunities for professional growth

Why you should apply for this position today

This is a unique opportunity to make a meaningful impact on prospective patients’ journeys. If you are passionate about patient care and want to contribute to a team that values professionalism and warmth, we encourage you to apply!

Skills

• Strong communication and interpersonal skills
• Ability to manage multiple forms of outreach (emails, phone calls, contact forms, chats)
• Excellent organizational skills to prepare accurate charts
• Empathy and a patient-centric approach to care

Responsibilities

• Serve as the first point of contact for prospective patients
• Manage new patient outreach via various communication channels
• Answer FAQs and explain our care approach and onboarding steps clearly
• Guide prospective patients through scheduling and beginning their care
• Conduct new patient onboarding visits, welcoming patients and addressing their questions
• Prepare accurate charts for the clinical team to facilitate smooth transitions
• Help ensure a smooth, supportive, and professional start to the patient journey

Qualifications

• Previous experience in a healthcare or patient coordination role preferred
• Strong organizational skills and attention to detail
• Proven ability to communicate effectively with diverse patient populations

Education Requirements

• High school diploma or equivalent
• Associate degree in healthcare or a related field preferred

Education Requirements Credential Category

• Associate degree or equivalent experience in a healthcare-related field

Experience Requirements

• Previous experience in patient coordination or a related field is an asset
• Familiarity with healthcare onboarding processes is preferred

Why work in Bridgeport, CT

Bridgeport offers a vibrant community with rich cultural diversity and a variety of recreational activities. The city provides an excellent quality of life, with access to beautiful parks, waterfronts, and a variety of dining options. Living and working in Bridgeport means being part of a community that values health, wellness, and connection.