Description

The role involves providing local service support for Windows and Mac systems, including laptops and desktops. You will perform onsite installations of hardware and software, conduct routine maintenance, and address issues related to customer equipment. This position also requires coordinating with the Engineering team to ensure timely resolution of incidents and conducting thorough final checks before closing service requests.

Company Culture and Environment

This organization fosters a collaborative and responsive work environment that values effective communication and teamwork. Employees are expected to engage with customers directly, ensuring a high level of service satisfaction and support.

Career Growth and Development Opportunities

This position offers the potential for skill enhancement and professional growth through hands-on experience with various operating systems and hardware, as well as the opportunity to work closely with engineering teams.

Detailed Benefits and Perks

While specific benefits are not listed, the nature of the role suggests a focus on professional development and a supportive work culture that could include training and skill-building opportunities.

Compensation and Benefits

Compensation details are not explicitly stated. However, candidates can expect competitive pay aligned with industry standards and opportunities for skill advancements.

Why you should apply for this position today

If you are looking for a hands-on role that allows you to solve complex hardware and software issues while making a real impact on customer satisfaction, this position offers the perfect opportunity for you to grow your skills and advance your career.

Skills

• Good communication skills
• 2-3 years of hands-on experience with End User Workstations (Laptops, Desktops, Printers)
• Ability to solve complex hardware and software issues
• Experience with Windows, Linux, and Mac OS environments

Responsibilities

• Provide local service support for Windows and Mac computer systems
• Perform onsite installations of hardware and software
• Conduct routine maintenance and troubleshooting of customer equipment
• Support onsite maintenance of printers, including consumables replacement
• Coordinate with the Engineering team to resolve incidents per service level targets
• Conduct final checks prior to closing incidents, including user confirmation and satisfaction surveys
• Update the Knowledge base and confirm incident categorization for Problem Management

Qualifications

• Hands-on experience in troubleshooting hardware and software
• Strong communication abilities
• Experience in customer service roles

Education Requirements

• Bachelor’s degree in Computer Science or a relevant field

Education Requirements Credential Category

• Bachelor’s Degree

Experience Requirements

• 2-3 years of experience with End User Workstations
• Proven experience in handling complex technical issues

Why work in Mahwah, NJ

Mahwah, NJ offers a blend of suburban tranquility with access to urban amenities. The area is known for its natural beauty, recreation opportunities, and proximity to major metropolitan areas, making it an appealing place for both professional and personal growth.