Description

Are you a results-driven leader with a passion for developing teams and optimizing operations? Do you thrive in a dynamic environment where you can make a real impact? If so, we’re looking for you!

We’re seeking a talented Operations Supervisor to lead our growing support team. In this role, you’ll be responsible for supervising Customer Service Representatives, ensuring efficient workflows, and coaching team members to reach their full potential. Your leadership will be pivotal in driving our continued success and enhancing our customer service efforts.

Company Culture and Environment

We foster a positive and productive work environment where team collaboration and individual growth are prioritized. Our culture emphasizes continuous improvement and support, allowing employees to thrive and make meaningful contributions.

Career Growth and Development Opportunities

This role offers considerable opportunities for career advancement. As an Operations Supervisor, you will take the next step in your career while having access to ongoing training and development programs.

Detailed Benefits and Perks

• Comprehensive medical, dental, and vision insurance
• 401(k) matching
• Paid time off from day one
• Hybrid work schedule (three days in-office, two days remote)
• Wellness programs and gym subsidies
• Tuition reimbursement and company-paid continuing education
• Community volunteer opportunities
• Family-friendly perks including parental leave, adoption assistance, and scholarships for dependents

Compensation and Benefits

• Competitive salary based on experience
• Full benefits package starting from day one

Why you should apply for this position today

This is a fantastic opportunity to play a crucial role in shaping the success of our operations and customer service. You will be part of a supportive team that values your contributions and offers numerous growth opportunities.

Skills

• Previous supervisory or leadership experience
• Minimum 6 years in a customer service role, with insurance agency experience strongly preferred
• Familiarity with the insurance industry is a plus
• Excellent communication and interpersonal skills
• Strong analytical and problem-solving abilities
• Ability to adapt in a fast-paced and evolving environment

Responsibilities

• Lead and supervise a team of Customer Service Representatives
• Provide ongoing training, development, and coaching
• Review team and individual performance metrics with feedback
• Create, refine, and implement efficient methods and procedures

Qualifications

• Bachelor’s degree or equivalent experience
• Willingness to obtain a Property & Casualty (P&C) license within 60 days of employment

Education Requirements

Bachelor’s degree or equivalent experience

Education Requirements Credential Category

Bachelor’s degree

Experience Requirements

Minimum 6 years of relevant experience in a customer service role

Why work in Knoxville, TN

Knoxville offers a vibrant community with a mix of urban and outdoor experiences. Known for its rich history, beautiful parks, and cultural events, it provides a friendly atmosphere that supports personal and professional growth. With a low cost of living and a variety of recreational activities, Knoxville is an appealing place to call home.