Description

Are you a people person with a passion for providing top-notch customer service? We’re looking for enthusiastic individuals to join our team as part-time Contact Center Representatives! Imagine a role where you’ll be the friendly voice on the other end of the line, helping customers with their banking needs. You’ll answer questions, solve problems, and make a real difference in their day. If you’re looking for a supportive team environment and a chance to grow your skills, we want to hear from you!

Company Culture and Environment
Join a friendly and collaborative team environment that values customer service and mutual support among team members.

Career Growth and Development Opportunities
This position offers opportunities for growth and development within the company, allowing you to enhance your customer service skills and advance your career in the banking industry.

Detailed Benefits and Perks

• Competitive hourly pay (\(19 - \)22 per hour)
  
• Comprehensive benefits package including medical, dental, vision, and 401(k)
  
• Paid time off
  
• Hybrid work environment (in-office and remote)
  

Compensation and Benefits

• \(19 - \)22 per hour
  
• Access to medical, dental, vision, 401(k), paid time off, and more
  

Why you should apply for this position today
This role not only offers a chance to work in a supportive team environment but also allows you to make a meaningful impact by helping customers with their banking needs and building lasting relationships.

Skills

• Strong telephone, writing, and communication skills
  
• Excellent customer service skills
  
• Understanding of bank products and services
  
• Attention to detail and organizational skills
  
• Reliable and professional demeanor
  
• Positive attitude and adaptability to change
  
• Willingness to learn new technology
  
• Ability to research and resolve problems
  
• Spanish-speaking skills are strongly preferred
  

Responsibilities

• Providing excellent customer service via phone, email, and chat
  
• Answering questions and resolving issues related to loans, deposits, and online banking
  
• Maintaining accurate records and ensuring customer authentication
  
• Recommending appropriate bank products and services
  
• Processing customer requests and completing necessary documentation
  
• Researching and resolving customer issues
  

Qualifications

• High School Diploma or equivalent
  
• Strong telephone, writing, and communication skills
  
• Excellent customer service skills
  
• Understanding of bank products and services
  

Education Requirements

• High School Diploma or equivalent
  

Education Requirements Credential Category

• High School Diploma
  

Experience Requirements

• Previous customer service experience preferred
  

Why work in Raynham, MA
Raynham offers a charming suburban environment with access to various amenities, recreational opportunities, and a close-knit community feel, making it an attractive place to live and work.