Payment Operations and Fraud Manager needs 3+ years in payments, fraud, or financial operations (e.g., PSPs, schemes, or retail payments functions). Requires: • Proven fraud management experience in the Americas. • Hands-on experience managing payment issues, incidents, and operational processes. • Strong understanding of the card payments lifecycle, including authorization, authentication, settlement, chargebacks, and fraud. • Experience working with global, cross-regional teams and managing cross-functional stakeholders. • Experience working with PSPs, acquirers, or fraud tools such as Cybersource, Worldpay, or SAP. • Experience in e-commerce or multi-channel payments environments. • Experience with Adobe Commerce. • Experience in payments optimization and performance improvements. • Understanding of PCI DSS and regulatory requirements. Duties: • Act as the primary contact for payment-related queries, coordinating investigation and resolution across internal teams, PSPs, and acquirers Globally. Primary focus will be Americas. • Manage and prioritize payment queries from regional teams, ensuring timely resolution and clear communication. • Manage payments contracts and support cost negotiations where necessary. • Lead incident management, including root cause analysis, reporting, and preventative actions.

Employment Type: Full-Time

Salary: $30.00 Per Hour

Education Level: Associate's degree

Skills: payments, fraud management, financial operations, payment issues, incident management, root cause analysis, card payments lifecycle, authorisation, authentication, settlement, chargebacks, fraud prevention, revenue retention, payment performance metrics, payment optimisation, payments dashboards, PSPs, acquiring banks, acquirers, fraud tools, Cybersource, Worldpay, SAP, e-commerce, multi-channel payments, Adobe Commerce, PCI DSS, regulatory requirements, internal controls, projects, documentation, processes