Description

We’re excited to invite you to apply for a rewarding opportunity as a Customer Service Representative (CSR) or Claims CSR. These positions are remote, but you must be based in Alaska to be eligible. The roles involve delivering exceptional customer service and handling claims-related tasks, mainly supporting callers via phone and email regarding medical and behavioral health care authorizations, provider availability, claims status, and resolving eligibility issues.

Company Culture and Environment

Our environment is fast-paced and supportive, emphasizing teamwork and dedication to serving the community, particularly Veterans. We value employees who are eager to contribute to the well-being of others.

Career Growth and Development Opportunities

We offer training classes lasting 5 weeks, which enhance your skills and knowledge. Opportunities for professional development are provided as you transition to permanent employment, where additional benefits become available.

Detailed Benefits and Perks

• Hourly Rate: $20.79 per hour
• Fringe Benefits: \(4.93 per hour during the contract period, bringing your total to \)25.72 per hour
• Eligibility for medical and 401(k) plans upon permanent hire
• Health and welfare fringe benefits via a cash deposit into your 401(k) plan (up to 40 hours per week)

Compensation and Benefits

• Competitive hourly wage
• Additional fringe benefits after transition to permanent status
• Comprehensive health and retirement benefits

Why you should apply for this position today

If you’re eager to contribute to the well-being of Veterans and enjoy a fast-paced environment, we’d love to hear from you! This role allows you to make a significant impact while working remotely.

Skills

• Excellent communication skills, both verbal and written
• Familiarity with Microsoft Office products and the internet
• Ability to handle multiple tasks in a fast-paced environment
• Strong problem-solving skills

Responsibilities

• Answering inbound calls and chat messages promptly and professionally.
• Handling administrative tasks, like reviewing and resolving eligibility discrepancies.
• Providing first-call resolutions or escalating issues as needed.
• Making outbound calls to schedule appointments based on requests.

Qualifications

• High School diploma or GED
• At least one year of experience in a customer service role
• Familiarity with Microsoft Office products and the internet

Education Requirements

• High School diploma or GED

Education Requirements Credential Category

• High School diploma or GED

Experience Requirements

• At least one year of customer service experience
• Preferred: Experience in the healthcare industry, particularly in health services
• Preferred: Call center or chat messaging experience
• Preferred: Military experience, especially in service delivery

Why work in Anchorage, AK

Anchorage offers a unique blend of urban and outdoor lifestyles, providing stunning natural beauty and outdoor recreational activities. With a rich history, cultural diversity, and a vibrant community, Anchorage is an attractive place to live and work.