Customer Service Representative - Remote | WFH

Job Overview Join our dynamic team as a Customer Service Representative I, where your passion for helping others will shine. In this role, you will be pivotal in assisting borrowers with their mortgage inquiries, ensuring they receive exceptional service and support throughout their experience.

Key Responsibilities As a Customer Service Representative, you will:

• Manage incoming calls from borrowers, addressing their questions and concerns regarding mortgage accounts with professionalism and understanding.
• Investigate and resolve customer issues, ensuring clear communication and effective follow-up to guarantee satisfaction.
• Maintain detailed records in the servicing system to document interactions and resolutions.
• Conduct outbound calls as necessary, prioritizing tasks to align with business objectives and customer requirements.
• Complete follow-up tasks to resolve issues thoroughly and expeditiously.
• Embrace additional responsibilities and projects as assigned.

Required Skills To excel in this role, you should possess:

• Outstanding customer service and communication skills.
• Strong problem-solving capabilities and a proactive mindset toward issue resolution.
• Ability to thrive in a fast-paced environment while managing multiple priorities.
• Proficiency in Microsoft Windows applications.

Qualifications The ideal candidate will have:

• A high school diploma or equivalent.
• Prior experience in a call center is preferred; experience in mortgage servicing is advantageous.

Career Growth Opportunities We are committed to fostering professional growth. Within our organization, you will have the opportunity to take on additional responsibilities and projects, paving the way for advancement within the mortgage industry.

Company Culture and Values We are a rapidly growing, full-service national mortgage lender and servicer. Our team is dedicated to innovation, teamwork, and providing exceptional service. We take pride in offering a diverse range of mortgage products and maintaining a reputation for excellence.

Compensation and Benefits We value our employees and offer a comprehensive benefits package, including:

• Choice of three medical plans (Cigna or Kaiser), along with dental and vision insurance.
• Short-term and long-term disability coverage.
• Employer-paid life insurance, with options for supplemental plans.
• A 401(k) retirement plan to support your savings.
• 10 paid holidays and additional paid time off.
• Access to critical illness, accident, and other supplemental benefits to meet your needs.

What to Expect This role will be conducted in a professional office environment. You will be expected to:

• Maintain regular attendance and effective communication.
• Occasionally lift or move up to 10 pounds.
• Utilize your hands and arms for tasks, and adjust focus for close-up work.
• Reasonable accommodations will be provided for individuals with disabilities to enable success in this role.

Apply now to embark on a rewarding career with a company that values innovation, teamwork, and outstanding service!