Description

We are thrilled to offer fully remote Customer Service Representative positions! This role is perfect for individuals who are passionate about helping others, particularly the elderly and disabled. As a key member of our team, you will be the first point of contact for applicants, their families, and the medical community, guiding them through the application process with care and professionalism.

Company Culture and Environment

Our company fosters a compassionate and supportive work environment, emphasizing the importance of empathy and professionalism in interactions with applicants and their families. We prioritize teamwork and a commitment to making a positive impact in the community.

Career Growth and Development Opportunities

We encourage professional growth through thorough training and the development of essential skills that are valuable in the human services field. This role provides a solid foundation for future opportunities within the organization.

Detailed Benefits and Perks

• Flexible working hours to accommodate personal schedules
• Work from the comfort of your home, allowing for a healthy work-life balance

Compensation and Benefits

• $15.75 per hour
• $16.75 per hour for bilingual candidates

Why you should apply for this position today

This is a rewarding opportunity to make a significant difference in the lives of others while enjoying the flexibility of working remotely. If you are dedicated to helping those in need and looking for a fulfilling career, we encourage you to apply!

Skills

• Strong communication skills, both written and verbal
• Ability to follow directions and interact courteously with a diverse population
• Excellent organizational skills and the ability to manage multiple tasks under pressure
• Understanding and sensitivity to the needs of individuals with disabilities

Responsibilities

• Respond to incoming calls and emails from applicants, their families, and the medical community, providing essential information and support
• Conduct high-level waiver eligibility screenings and assist callers in identifying the most suitable waiver program
• Inform callers of their right to apply if screening results suggest unlikely eligibility
• Schedule initial intake visits at convenient times for applicants and provide referrals to Enrollment Brokers
• Handle priority requests as needed and input applicant information into our system
• Maintain up-to-date knowledge of waiver program information, policies, and procedures
• Ensure a courteous, helpful, and sensitive approach to all applicants
• Uphold consumer confidentiality and respect the efforts of families and caregivers in service planning and delivery
• Raise any concerns or issues to the Central Operations Manager
• Conduct research and follow-up for complex cases as necessary
• Perform additional duties as assigned by management

Qualifications

• Minimum of a high school diploma or equivalent (please ensure this is clearly stated on your resume)
• Preferred: Three years of experience in human services and/or customer service
• Knowledge of Pennsylvania Home and Community-Based Waiver Services (HCBS)
• Familiarity with medical terminology
• Bilingual capabilities are a plus

Education Requirements

• High school diploma or equivalent

Education Requirements Credential Category

• High School Diploma

Experience Requirements

• Preferred: Three years of experience in human services and/or customer service
• Understanding of the needs of individuals with disabilities is a plus

Why work in Lower Paxton Township, PA

Lower Paxton Township is a vibrant area known for its community-oriented atmosphere and access to various amenities. The township provides a supportive environment, making it an ideal place to live and work, with a balance of suburban comfort and proximity to urban opportunities.