Job Description

We are looking for a skilled and customer-focused Help Desk Analyst to join our remote support team. As the first line of technical support, you will be responsible for assisting users with hardware, software, and network-related issues to ensure smooth and efficient business operations. Key Responsibilities: 🔹 Provide timely and accurate technical assistance to users via phone, email, and remote tools 🔹 Troubleshoot and resolve hardware, software, and connectivity issues 🔹 Escalate complex issues to higher-level support when necessary 🔹 Document all support interactions and resolutions in the system 🔹 Monitor and manage service tickets in line with SLAs 🔹 Stay up-to-date on company products and technologies to provide excellent support Qualifications: ✅ High school diploma or equivalent (Associate’s or Bachelor’s degree in IT preferred) ✅ Previous experience in IT support, help desk, or related roles ✅ Strong knowledge of Windows, Mac OS, and common software applications ✅ Excellent communication and problem-solving skills ✅ Ability to multitask and work under pressure in a remote environment ✅ Reliable internet connection and a suitable home office setup What We Offer: 🌟 Competitive pay: $38,000 – $52,000 per year, based on experience 🌟 100% remote work-from-home flexibility 🌟 Comprehensive training and ongoing professional development 🌟 Opportunities for growth and career advancement 🌟 Supportive and collaborative team environment How to Apply: If you’re ready to join a dynamic remote IT support team and provide exceptional service from the comfort of your home, we’d love to hear from you!